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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Very helpful

Good customer service. Very helpful in finding a competitive quote. Reviewed on: 29th September 2021

Good cover for a reasonable price & nice agents

Simple process via a helpful agent & very reasonable premium Reviewed on: 29th September 2021

Excellent Company.

Easy to deal with. Friendly, helpful staff. Good value insurance. Reviewed on: 29th September 2021

a well established company

a friendly and helpful service they are easy to deal with Reviewed on: 29th September 2021

Excellent Service

SAGA is very competitive, helpful, and easy to contact.. Thoroughly recommended. Reviewed on: 29th September 2021

Supreme Insurers

Finest insurers for the over 50's who over good discounts for above average drivers. Reviewed on: 29th September 2021

reassurance and support

Initially the website was clear, informative and easy to use.A follow up phone call to one of the representatives was conducted courteously, patiently and responded clearly to questions. The policies and procedures were clearly explained. and follow up documents quickly sent. The package was very good value- better than any competitors we researched Reviewed on: 29th September 2021

Quick and easy to talk to them and helpful and friendly

When I had to change the details on my insurance it was easy to talk to them and ask what was the best way to do it Reviewed on: 29th September 2021

Easy to speak to someone and get a deal

Doesn’t take long to get to actually speak to a person. They are willing to do everything they can to help you get as good a deal as possible We have several policies with Saga and find they reward customer loyalty Reviewed on: 29th September 2021

Simply the Best

Excellent price/cover and customer service Reviewed on: 29th September 2021

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