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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (11357 reviews)

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4.83

Based on 11,355 reviews, last reviewed 8th Sep 2026

83800% increase in 5 star reviews

in the past 90 days

1100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

very professional and helpful staff when I needed help at a very difficult stressful time a team member was absolutely committed to helping sort out my problem. Reviewed on: 8th September 2026

Latest lowest rating:

1

Ain't got a clue they add lower amounts what you veh... Ain't got a clue they add lower amounts what you vehicle is worth even though car is with alot more am leaving them after 2 years of failings and cos... Read more Reviewed on: 1st September 2026

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About this product

Saga offers three levels of car insurance for people over 50: Saga Plus, Saga Select and Saga Standard.

With Saga Plus, you can expect to pay the same price for two years if there are no changes. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Car Insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (11357)

Atrocious poor servce

Do not get involved with saga car insurance, when you need them they do not answer the phone or e-mails unless they are taking your money, their service overhaul is atrocious,you have been warned Reviewed on: 25th May 2022

No fault accident claim

I must let people know about the atrocious service received when another car ran into my wife's car. It's been a week now and still no further forward. the automatic help line tells you to send an email and then automatically cuts off. Now 3 days later and still no response to the email. Disgusting service ! Reviewed on: 21st April 2022

Unbelievable

Renewable premium quotation more than doubled from approximately £500 to £1,050. Reviewed on: 8th April 2022

Very poor customer service

Renewal quote is double the amount of other companies with the same cover Reviewed on: 4th April 2022

Poor service

My car has been repaired by one of there approved garages independently inspected due to bad workmanship still not been sorted out numerous calls now gone to the FCA ombudsman Reviewed on: 1st April 2022

Totally rubbish

After being a customer for over 10 years to have my renewal quote more than double total rip off Reviewed on: 1st April 2022

will not be using again

I sold my car, so cancelled my policy with saga. They then charged me fifty pounds to cancel plus a further twenty five pounds non refundable admin fee i apparantly paid when i set the policy up! Well goodbye saga, thats the last time you will have the opportunity to rip me off Reviewed on: 10th March 2022

Excellent service by one of your staff

I dealt with a gentleman called Asanti who was very helpful and explained everything in great detail. Many thanks to him A previous femail contact was very abrupt and left us cold not wanting to renew our policy with you again. Reviewed on: 4th March 2022

Worst company

Supuestally I Weill get a courtesy car well kc is garage that saga found for me and kc contracted enterprise as a rent car well they didn’t care and I didn’t get my cortesy car and when you claim kc said that was enterprise enterprause said that was insurance. I am really upset with three company they are not trustly. Reviewed on: 14th February 2022

Cancellation fees

I cancelled my car insurance and the fees they charged to do this was extortionate. Need to consider this when buying car insurance. Reviewed on: 4th February 2022

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