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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Outstanding service

I have been a SAGA customer for over 10 years. Throughout this time I have dealt with several staff members and each one has been excellent - from providing quotes to having to make a claim on my policy last year. I would recommend SAGA wholeheartedly! Reviewed on: 26th September 2025

Super efficient, extremely prompt written confirmati...

Super efficient, extremely prompt written confirmation provided with a FEW days which is amazing thank you so much more than happy, happy to constantly recommend Saga to friends, family and anybody who cares to listen to my singing your praise Reviewed on: 26th September 2025

Excellent service and all ways helpful.

Excellent service and all ways helpful. Reviewed on: 26th September 2025

Fixed three year deal is very good - when you have a...

Fixed three year deal is very good - when you have an accident they do their best to make the process as smooth as possible Reviewed on: 26th September 2025

Excellent service from Saga and their staff

Saga Service staff are always helpful, polite and knowledgeable. Whenever I have had a query or have required advice or information your staff have always been helpful and efficient in resolving any issue or providing information. Reviewed on: 26th September 2025

I chose Saga because of the Defaqto rating, price an...

I chose Saga because of the Defaqto rating, price and quality. It couldn’t have been easier Reviewed on: 26th September 2025

Refreshingly Excellent!

Excellent Customer Service Advisor on the phone. Clear communication skills - good skills. Top class reassurance etc. Reviewed on: 26th September 2025

Always incredibly helpful and reassuring.

Always incredibly helpful and reassuring. Reviewed on: 26th September 2025

Saga’s fixed-for-3-years policy works very well.

Saga’s fixed-for-3-years policy works very well. Reviewed on: 26th September 2025

SAGA has a traditional approach to customer service.

SAGA has a traditional approach to customer service. They make you feel valued and confident that you're with the right insurer. Besides being extremely efficient, this customer-centric approach is very welcome. Reviewed on: 26th September 2025

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