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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.89 (9557 reviews)

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4.89

Based on 9,557 reviews, last reviewed 18th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

For my age group, best price. For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my case actually lo... Read more Reviewed on: 18th February 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car insurance reviews (9557)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Found it good to easily talk to someone

Found it good to easily talk to someone Reviewed on: 26th September 2025

Always polite and easy to deal with so far price...

Always polite and easy to deal with so far price has been reasonable will go back next year. Hopefully it will stay as it is and not go to another country for customer service . Reviewed on: 26th September 2025

My first choice for value

Always helpful and transparent. Fortunately have had no claims so cannot review that aspect. Reviewed on: 26th September 2025

I got a competitive price and straightforward settin...

I got a competitive price and straightforward setting it up. I did have to call re change of address and the customer service was excellent in handling this (unlike my previous insurer). Reviewed on: 26th September 2025

Fast efficient service

Fast efficient service when contacting them with a query. Reviewed on: 26th September 2025

Good rates, knowledgeable staff who are easy to unde...

Good rates, knowledgeable staff who are easy to understand. Easy to understand process. Quickly dealt with. Reviewed on: 26th September 2025

Great customer service

Saga have always been extremely helpful when deciding which insurance is better for you within your needs and budget. Reviewed on: 26th September 2025

Brilliant Customer Service.

Have only been unfortunate to claim once when I was involved in a no fault accident in Spain. Service received was excellent. Reviewed on: 26th September 2025

Excellent service and value for money

Prompt, efficient and friendly service, while also being most cost effective and value for money Reviewed on: 26th September 2025

Straight forward.

Straight forward. No nonsense. Option of paper certificate of insurance in normal print would be welcome. Reviewed on: 26th September 2025

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