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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.87 (9552 reviews)

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4.89

Based on 9,552 reviews, last reviewed 27th Nov 2025

15% decrease in 5 star reviews

in the past 90 days

36% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Substantially cheaper than I had been quoted for my... Substantially cheaper than I had been quoted for my renewal Reviewed on: 27th November 2025

Latest lowest rating:

2

Saga no longer good value for car insurance Car insurance premiums have generally decreased this year but mine with saga has increased by approximately 30%. I have regrettably moved to another s... Read more Reviewed on: 30th September 2025

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car insurance reviews (9552)

UNFAIR ADMIN FEE

Really bad service I had to scrap my car due to mot failure with at least 6 months left of insurance which I had paid upfront. I telephoned Saga who said I could get a refund, then I received an email saying that their admin charge was almost half of the entire years fee! MOST UNFAIR. A manager eventually rang back to say that if I get another car in the next 10 months they would take £50 off if I insure with them. I am an OAP with a limited income and can't afford another car, THIS IS UNFAIR and brings this insurance companies reputation to a new low, what a disgrace. Reviewed on: 4th January 2019

Saga Motor Insurance - SCAM OUTFIT?

Insurance was reasonably priced, HOWEVER following a small bump I needed them to make a claim against a third party and was unable to due to the ineptitude of the claims department. KEEP AWAY FROM THIS MOTOR INSURER, IF IT WASNT FOR THE WELL KNOWN BRAND I WOULD BE SUGGESTING THEY ARE A SCAM OUTFIT. Reviewed on: 11th November 2018

Dissapointing

Overlooked my renewal by a couple of days, Saga would not backdate it. Renewal premium had rocketed by £60 from last year's despite having no claims for over 25 years. Was told by advisor on the phone that if I wished to cancel within 20 days a fee of £5 would apply, this turned out to be £5 + £25 + plus days already insured when I did ring them again with the intention to switch to a cheaper company. Been with Saga over 10 years, their motto of it being a cheaper insurance for well over 50s is a complete myth, and they hold no loyalty whatsoever for old customers. I feel I have been stung badly by them, definitely be looking elsewhere next year . Shame on them. Reviewed on: 3rd November 2018

ACCIDENT REPAIRS

We had quite a bad experience with Saga Insurance Underwriters, we found them to be quite rude and very unhelpful. Initially they could not find a body shop Toyota repair centre in or around the Birmingham area? The nearest on their list was 34miles away and they refused to collect the car. If we went with someone local outside of their listed contractors they would not provide a courtesy car which was included in our Policy with Saga. We had several conversations with Saga but they were not very helpful. We will not be renewing our Policy with Saga due to the unprofessional way the claim has been dealt with. Reviewed on: 23rd October 2018

at least a human answers

average cost, naughty admin charges. Reviewed on: 10th September 2018

INCOMPETENT

I would not recommend Saga to my worst enemy. They are incompetent and their internal communications are entirely non-existent. I really hope I never have to make a claim; they aren't even capable of setting up a simple car insurance policy without making numerous errors. Reviewed on: 18th August 2018

Car insurance

Helpful competitively priced. English based call centre Reviewed on: 15th August 2018

Reliable cover at a reasonable price

We have recently changed to Saga for our car insurance as the price was very good, we have not (thank goodness) needed to claim for any damage so I cannot comment on that. However when dealing with the call staff I have found them very helpful and polite. I would recommend giving these a go. Reviewed on: 17th July 2018

Best Price for Good Cover

I was pleased to see that my Saga quote beat the nearest by over Â£80. It was easy to apply on line and I feel confident at this company has been trading for quite a while with a good reputation. Reviewed on: 5th April 2018

Very expensive renewal quotes

Used SAGA for two cars over many years. Initially, premiums were very competitive and customer service was excellent. However, despite never making a claim on either motor policy, the renewal premiums for the same cars began to rise very significantly. I think SAGA were taking advantage of auto renewal and trying to sneak in massive rises, hoping their customer wouldn't notice or challenge the increases. Well, they were noticed and were challenged - resulting in a small reduction for being a loyal customer. However even after the reduction, it was easy to find alternative motor insurance offering the exact same cover for well under half the price. Result? This loyal customer bought motor insurance elsewhere. Lesson? Don't let insurance companies take your loyalty for granted. Use price comparison sites and vote with your cheque book. Hopefully, SAGA will eventually get the message and start treating "loyal customers" with more respect Might then give them another chance. Reviewed on: 7th December 2017

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