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Santander: Car Insurance reviews

Name: Car Insurance
Rating: 2.65 (17 reviews)

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2.49

Based on 17 reviews, last reviewed 4th Sep 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

29%

12%

47%

Latest highest rating:

5

Hassle free set up Easy to set up, good coverage, and easy access to documents. Reviewed on: 4th September 2024

Latest lowest rating:

1

Total Loss for with this insurance provider I renewed my car insurance for the second year in June 2024 with my UK provisional license. Upon passing my driving exam, I called customer service to... Read more Reviewed on: 18th July 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. The collective wisdom of our Smart Money People community can help make this decision easier. Check out our Santander car insurance reviews to see how customers rate their policies.

Santander offers a variety of benefits included within all fully comprehensive policies. This includes personal belongings cover, stolen key cover and up to 60 days of EU driving. If you have an electric vehicle, you’ll be pleased to know that battery and charging cable protection are included with all standard policies.

Are you considering Santander as your new car insurance provider? Gain insight into what you can expect as a Santander policyholder by reading the reviews on Smart Money People. Learn what customers have to say about Santander’s customer service and claims process. Find out if existing customers would recommend Santander, and if they’ll be renewing their policies. Read our Santander car insurance reviews today.

Have you had a car insurance policy with Santander? Were you satisfied with the service you received? Was the cost of your premium suitable for the level of cover you chose? Did you need to make a claim on your policy, and if so, how well was it handled? Did you choose to add any optional extras to your policy, and were you satisfied with these? Leave a Santander car insurance review on Smart Money People. Together, we can help people like you make better decisions.

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Santander Car Insurance reviews (17)

Fantastic

Great deal on my car insurance. Very affordable Reviewed on: 23rd November 2019

Misleading policy

I bought Santander Motor Insurance after getting a quote via Moneysupermarket.com Included in the quote was 10% cashback after 90 days. It is now over 90 days since I bought the policy and having made four mobile phone calls to Santander, I still haven't received my cashback. My advice is to avoid Santander Motor Insurance altogether and go for a proper Motor Insurance Company! Reviewed on: 3rd October 2019

No problems

Have been paying my car off monthly with santander for 2 years now, no problems, haven't missed any payments to be fair so assume it'd be a different story if I did, but yeah. Can repay off early if I want with no penalty. Reviewed on: 6th May 2018

NEVER AGAIN!!! Waste of money and time!!

I have had car insurance with LV previously and had to claim as someone bumped me and it was no issue. However, this year someone attempted to break into my car. Unluckily didn't succeed but left a mess after. I called Santander and got a crime reference and started the ball rolling. But apparently I don't phone them I phone Covea! Who the hell Covea are I will never know! So I phone Covea and tell them all about it and then nothing. My car is drivable so thought I'll give them a week and contact them. So I contact them a week later to be told need a photographer to come and check it out. No problem but it's a year old car with a warranty so I wanted it to go to my dealer. No problem we will get in touch with them and sort it. A fortnight later, nothing so I call back to hear they have no estimate so I call my dealer to be told we have sent it twice. So another week passes, by this point I'm spitting feathers! My car has been damaged since June 2017 and I'm now hitting september with no fixed car! I rang Santander and explained everything to be told they don't deal with it!! But I pay them and expect what I pay for?? Nope!!! So I have to still wait for Covea to pull their heads out!! And to top it off I have Guarenteed replacement and hire car cover (extra cost to me but have to work and have a 2 year old at nursery so necessary) but apparently that's through ANOTHER company who I have to contact because Covea will not cover my courtesy car as it's not their garage!! Please someone tell me if you've had a similar issue as I'm going crazy!!! I pay Santander but yet I have 2 other people I need to phone to sort my car when I pay my insurance every month, never faulted, willing to pay my £350 excess!! Because I'm 24 soon to be 25 on 28/09!! But yet I'm phoning everyone and not getting paid a dime! And they get £60 a month off me!!! Reviewed on: 28th August 2017

Terrible service

Impossible to get them to talk to my local garage despite being told it was possible. It would cost them more money to have the job done with a dealership so they said they couldn't contact them, despite this being the major dealership for the entire South east. As the accident was my neighbours fault, I had a option to use there insurers. They sent out a person to look at the car and have booked in for a repair with VW. No pain, no hassle, no constant phone calls only to be told they weren't able to talk to a person from the garage. Will never use again, will pay a bit more and go with the PRU. Reviewed on: 9th May 2016

fine

it is fine and not too much trouble Reviewed on: 12th February 2016

Good range of optional extras

Not an obvious choice for car insurance, but I find the range of extras that I can add to my policy to be really comprehensive. Thankfully I've not had to make a claim yet, so not sure how easy the process would be. Reviewed on: 4th March 2015

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