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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (373 reviews)

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4.68

Based on 373 reviews, last reviewed 24th Dec 2025

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Great Service The Customer Service Team are very efficient, friendly and do everything they can to make things pleasant and easy. Reviewed on: 24th December 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (373)

Helping people in Scotland and North England with biggest purchase

Personal, flexible and putting customer and broker at heart of everything they do Reviewed on: 31st March 2023

Best Building Society

Excellent provider of savings and mortgage products Reviewed on: 31st March 2023

Excellent Customer Service

Real people with human decision making, need to speak to the same person throughout what can be a stressful time, not a problem to the excellent staff at SBS. Reviewed on: 31st March 2023

Excellent customer service and support

SBS are excellent to deal with, whatever the query or problem, they are always happy to support. Reviewed on: 30th March 2023

Excellent

everything was dealt with quickly and smoothly Reviewed on: 29th March 2023

Bespoke Service

Scottish Building Society are a;ways quick in their response and their bespoke service means you can speak with them on a case by case basis. They have competative products Reviewed on: 23rd March 2023

Great service- quick response

Mortgage offered quickly and without fuss Reviewed on: 23rd March 2023

Excellent service from BDMs

BDMs are helpful and respond quickly to queries. Reviewed on: 23rd March 2023

Fantastic lender to use

It always feels personal when you use SBS, all the way down the line, from first contact with Alex right through to the Underwriter. You know they are not following a "script" and actually look for ways to lend (rather than putting obstacles in front of themselves). And afterwards, the client is always happy. Reviewed on: 23rd March 2023

Great lender and service

A lender that will consider all applications and try to find a suitable outcome. Reviewed on: 23rd March 2023

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