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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (373 reviews)

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4.69

Based on 373 reviews, last reviewed 24th Dec 2025

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Great Service The Customer Service Team are very efficient, friendly and do everything they can to make things pleasant and easy. Reviewed on: 24th December 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (373)

Remortgage

No issues process carried out with aid of financial advisor Reviewed on: 10th January 2023

Scottish Building Society Branch Review

Seems to be efficient, quick to make offer and has competitive rates, I think you could probably do a lot of this electronically though. Reviewed on: 9th January 2023

Professional customer service

We are absolutely satisfied with Scottish Building Society’s customer service. They are always available by phone, our queries were replied in a timely manner, mortgage process was going smoothly. Reviewed on: 5th January 2023

First time buyers

Excellent experience from start to finish first time buyers, they are very understanding would highly recommend Reviewed on: 5th January 2023

Want a mortgage then give SBS a call

Very quick processing of application to offer in principle. Great communication throughout, and a good rate as well. The product range is also good and they had exactly what we were looking for. Overall I cannot recommend SBS highly enough. Reviewed on: 5th January 2023

Remortgage of Property

Remortgaged our property with the Scottish Building Society through broker “Fluent”. The experience was a pleasant one and reasonably straight forward. The remortgage took slightly longer to finalise but this was due to going through the broker. Reviewed on: 5th January 2023

Customer friendly

Mortgage was way to set up. Staff were efficient and friendly. Explained everything properly Reviewed on: 5th January 2023

MR JOHN MCKELL

I USED A FINACIAL ADVISER, DAVID MUNRO. EVERTHING WAS COMPLETED QUICKLY AND WITHOUT FUSS. Reviewed on: 5th January 2023

No major concerns.

All fine really, main concern was that after notifying you of a change of address, various correspondence was still sent to the old address. Reviewed on: 5th January 2023

Excellent Service

Straightforward, very helpful, good communication. These are all the factors than you need when arranging a new mortgage. Reviewed on: 5th January 2023

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