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Scottish Building Society: Mortgages reviews

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4.66
Based on 365 reviews, last reviewed 30th Jul 2025
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
18%
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4%
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2%
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1%

Latest highest rating:

5

I needed assistance regarding title deeds and Katie... I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropr... Read more Reviewed on: 30th July 2025
Fiona H's avatar
Fiona H

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
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Chris Kelly
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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (365)

Scottish Building Society Branch Review

5
Easy to contact, customer service is first class efficient case management Reviewed on: 30th November 2022
Verified Member's avatar
Verified Member

A fast and easy experience

5
Got a great offer and it was turned around quickly. Reviewed on: 29th November 2022
SBS Member Feedback's avatar
SBS Member Feedback

Great service

5
Great service so helpful and made the process very easy and smooth Reviewed on: 18th November 2022
SBS Member Feedback's avatar
SBS Member Feedback

The deal was good, the application process was slowwwwwww

4
There was an awful lot of to/fro to get to the finish line. Glad we did as the deal was ok, but the number of "post application" questions that came up that I hadn't previously been informed of delayed things for weeks and weeks and caused a lot of stress. It wasn't helped by going through a broker which meant I was one step removed from the lender. Got there in the end and hopefully it will be smooth sailing ongoing. Reviewed on: 17th November 2022
SBS Member Feedback's avatar
SBS Member Feedback

Clear timely replies and seem less service

5
Having had a disappointing experience with current lender was recommended to applet to SBS by broker and everything was explained clearly and the entire process was made as stress free as possible Reviewed on: 17th November 2022
SBS Member Feedback's avatar
SBS Member Feedback

My Mortgage

4
Content with the process. However it is painfully slow. A lot of high;y superfluous information was sought Reviewed on: 17th November 2022
SBS Member Feedback's avatar
SBS Member Feedback

Great Service

5
Scottish Building Society are different from the rest!! They listen and help and look at the bigger picture rather than just one size fits all!! This is the 2nd time I have used Scottish Building Society for my mortgage and I cannot fault them. You don’t speak to a machine you get a real person and they keep you right on what they need to get your mortgage agreed! Very happy with the service! Thank you :-) Reviewed on: 17th November 2022
SBS Member Feedback's avatar
SBS Member Feedback

friendly, polie & helpful

5
Peter was great in helping my partner & I obtain a mortgage. There were tight deadlines to meet the Entry date, and SBS had a high volume of applicatons to process, however Peter ensured that our application was processed & approved in sufficient time. Peter was friendly, polite and informative throughout the process and made the application easy for us to complete. We look forward to moving into our new home at the end of the month, and are greatful for the upport of both Peter & the SBS team. Reviewed on: 12th November 2022
oliver wells's avatar
oliver wells

Remortgage

5
We recently remortgaged to purchase a property abroad. We chose the Scottish building society to do this and were very pleased with the whole experience. The business was conducted very quickly and was seamless in every correspondence. I would certainly recommend using the Scottish building society. Reviewed on: 8th November 2022
SBS Member Feedback's avatar
SBS Member Feedback

Scottish Building Society Branch Review

5
Always a great service from John and the team. Reviewed on: 31st October 2022
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Verified Member

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