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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.63 (357 reviews)

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4.65

Based on 357 reviews, last reviewed 20th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Excellent Service a I had an excellent service and no complaints whatsoever. Reviewed on: 20th May 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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Scottish Building Society Mortgages reviews (357)

MORTGAGE RENEWAL

No fuss from start of process to completion Reviewed on: 9th August 2022

Impressed

Application dealt with efficiently & process went smoothly. Reviewed on: 5th August 2022

Easy process with good customer service

We found the process to be very smooth and without complication. All paperwork sent was easily understandable and well put together. I have had to call SBS a couple of times to ask questions and I have always found the customer service to be friendly and helpful. Reviewed on: 5th August 2022

Recommend by me

I never thought It would be so easy to apply, everything was done for me only had to answer a few questions and they done the rest no pressure Reviewed on: 20th July 2022

SPEEDY EFFICIENT SERVICE

WE FOUND THE SERVICE EXCELLENT CONSIDERING WE ARE 450 MILES AWAY AND EVERYTHING WAS DEALT WITH ELECTRONICALLY. THE WHOLE APPLICATION PROCESS VIA OUR BROKER SEEMED SMOOTH AND EFFICIENT . CLOSER TO COMPLETION WE HAD SOME DIRECT COMMUNICATION WITH THE SOCIETY AND I KNOW OUR SOLICITOR WAS VERY PLEASED AND CONFIDENT FROM DEALING WITH THE SCOTTISH BUILDING SOCIETY IN THE PAST THAT MONIES WOULD ARRIVE WHEN CALLED FOR. Reviewed on: 18th July 2022

Great product efficiently delivered.

I was looking for an equity release mortgage and my broker recommended the Scottish Building Society. Their documentation is easy to understand and complete. Only small critisism is that they sent the same documentation for completion at different stages of the process. All in all though a great customer experience and I would definitely recommend. Reviewed on: 15th July 2022

1st time buyer

After a rocky start to our process to purchase our first home with other providers we approached SBS who have been fantastic.. comparing to other providers I would say we had a more person centerd experience which is great as purchasing a home is one of the most stressful and serving processes we go through. We where kept upto date at all stages of our application and if we had any questions or something we where unsure of it was no hassle to speak to the advisors Reviewed on: 14th July 2022

Excellent

Excellent comminication and very quick at getting our mortgage sorted. Would highly recommend Reviewed on: 29th June 2022

A straightforward, efficient process

Following a recommendation by my broker, the process to get an offer along with a later updated offer was quick and simple. The Customer Service team were efficient and always ready to help when required. It was a refreshing change to be able to call a specific individual and get through to them immediately when required. Thank you for making the process simple and friendly! Reviewed on: 22nd June 2022

Good but very slow process

It was frustrating at times how slowly the underwriting process took with only getting my mortgage offer the day of the sale closure and this was with continuous prompting from solicitors and mortgage advisors. It is also frustrating that there is no online system or service for customers to access their mortgage information or account. Reviewed on: 14th June 2022

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