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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.63 (357 reviews)

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4.65

Based on 357 reviews, last reviewed 20th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Excellent Service a I had an excellent service and no complaints whatsoever. Reviewed on: 20th May 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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Scottish Building Society Mortgages reviews (357)

Great service and support

My new build was delayed. The team at SBS were fantastic and made the whole process seamless. They certainly alleviated my stress relating to the delay in the build. Well done to a great team. Reviewed on: 27th September 2022

Efficient open process

An overall efficient and speedy process from start to finish. Although using a broker, they were able to reach out and get information quickly when questions arose on deal and process. Only a few items, which isnt really negative, but, all paper based, which can slow things down a bit (and will become tedious when wanting to check balances etc quickly in future), and lack of direct contact (again used a broker though) during and after process. Neither above would stop me using SCB again or recommending. Deal was agreed and processed roughly in tome frame given, even when other lenders nearly quadrupled lead times! Overall great experience, and suited my needs. Thanks Reviewed on: 27th September 2022

Good once it was set up

The set up process was arranged through a broker, seemed to take a long time for additional information to be requested, perhaps a standard list of requirements should be drawn up to give to brokers/clients so that they know from the start what is required? Generally arranging draw downs was fine, a few of the times additional/different info was asked for by SBS so again perhaps a standard list of requirements issued at the start would help speed things up? Reviewed on: 26th September 2022

No hassle

Slight issue with first payment taken but all ok now. Reviewed on: 26th September 2022

Quite easy process.

Professional and helpful. No further comments. Reviewed on: 23rd September 2022

Excellent and prompt service

Questions answered promptly - as well as coming back to us very quickly if we need to respond queries. Highly recommend as service was very professional Reviewed on: 22nd September 2022

Mortgage

Excellent service, very happy with how this company deals with customers Reviewed on: 22nd September 2022

Good

Good experience from this company Reviewed on: 22nd September 2022

A smooth experience all round.

A smooth experience all round. ................................................... Reviewed on: 16th August 2022

Great service and great rates

My mortgage application was processed quickly and efficiently. I am happy with the fixed rate I got. All contact with SBS staff has been pleasant and helpful Reviewed on: 10th August 2022

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