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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (368 reviews)

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4.68

Based on 368 reviews, last reviewed 11th Sep 2025

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Small is beautiful Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’.... Read more Reviewed on: 11th September 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (368)

Excellent

Efficient, personal, flexible, helpful. Reviewed on: 5th October 2022

Great

Mortgage dealt with by our broker. By all accounts Scottish Building Society provided excellent and prompt service throughout. Reviewed on: 5th October 2022

Re-mortgage

Very professional service and friendly knowledgeable staff Reviewed on: 4th October 2022

Very easy and straighforward

This was a re-mortgage so I could find the documents and information easily. But nevertheless the whole process felt seamless and straightforward. No problems at all. Reviewed on: 4th October 2022

Efficient, no nonsense service from happy staff.

I recently needed to temporarily release some funds from my portfolio and remortgage my property was the quickest and cheapest method. Previous experience led me back to the Scottish Building Society who were most efficient in helping me. Reviewed on: 4th October 2022

Fast and Efficient Customer Experience

This was an extremely positive customer experience. All aspects of applying for and obtaining my mortgage were dealt with very efficiently and courteously by both SBS and it’s agents. Reviewed on: 4th October 2022

Good rates and simple process

Remortgage of existing property with good rate and very simple process. Reviewed on: 3rd October 2022

Very friendly and reliable staff

Staff were very friendly and efficient in supporting me complete my mortgage application despite some difficulties I faced with my broker, they made me feel at ease and I was comforted knowing that SBS would complete my mortgage application as efficiently and effectively as possible. Reviewed on: 3rd October 2022

Mr and Mrs Alexander Murray Mortgage Application

Excellent advice from the Mortgage Consultant David Rolleston. He recommended highly the Scottish Building Society. As a result the application was made to the Company and we were delighted with the very professional response and assistance at every step of the process. We will certainly recommend the Company to friends and family. Reviewed on: 2nd October 2022

No problems encountered

Overall excellent. Maybe a little more trusting in future. Reviewed on: 30th September 2022

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