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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3209 reviews)

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4.90

Based on 3,209 reviews, last reviewed 14th Mar 2026

23% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Met Audrey today at the Galashiels branch. Met Audrey today at the Galashiels branch. So helpful with my queries. Could not gave has a better expetience. Reviewed on: 14th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3209)

Efficient, courteous, obliging

My experience is only ever via telephone as I live in Surrey! However, my calls are always dealt with in a courteous, efficient manner which I much appreciate. I've saved with SBS for many years now and will hope to continue to do so. It's wonderful to be able to speak with a human being and not a robot. Reviewed on: 4th November 2024

Professional, welcoming, patience

Able to discuss my problems with empathy and understanding from the staff. Very friendly and helpful in sorting best mean of dealing with the issue in a non-judgemental way. Reviewed on: 4th November 2024

DATED AND OUT OF TOUCH

It's nearly 2025 and no app for saving accounts. Dated. Way behind other savings accounts in similar companies. Reviewed on: 3rd November 2024

Awesome!

Great staff, great service, good products, fantastic to speak to someone face-to-face who are not trying to push you online. Keep the human touch!. Reviewed on: 1st November 2024

Very customer focused

Scottish, friendly, very good correspondence, and good rates of interest. Reviewed on: 1st November 2024

Efficient, courteous, helpful

When I have spoken to SBS representatives they have always been courteous, efficient and knowledgeable about your products. Reviewed on: 1st November 2024

There to help

Very good customer service in Galashiels. My questions answered in an easy to understand manner. Reviewed on: 1st November 2024

Outstanding local service

Always very helpful and I have complete trust in the service. Reviewed on: 1st November 2024

Professional, efficient and clear

Very efficient staff and decent rates of interest. Reviewed on: 1st November 2024

Just the job

I like the building society as it's easy to deal with, and you pay good interest which is important to pensioners. Reviewed on: 1st November 2024

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