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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3193 reviews)

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4.89

Based on 3,193 reviews, last reviewed 6th Mar 2026

16% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely service in Edinburgh as always. Lovely service in Edinburgh as always....the new member of the team Abbie was a delight to talk to, she kept me company on the sofa until the teller w... Read more Reviewed on: 6th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3193)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Friendly and efficient

Very efficient, in sending out paperwork. No waiting time in answering phone calls. Reviewed on: 15th August 2025

Helpful, Friendly, Trustworthy

Ease of access, very helpful staff, but poor interest rates. Reviewed on: 15th August 2025

Friendly, Convenient, fair

Always nice to see a friendly face in branch, like having a passbook. Reviewed on: 15th August 2025

Perfect Service Given

Good knowledge and willing to help. Reviewed on: 15th August 2025

Superb customer service

I’ve experienced online account login difficulties resolved by the (as ever) extremely helpful, reassuring staff. The superb customer service is the overriding reason I save with SBS. Reviewed on: 13th August 2025

Very, Friendly, Staff

Always enjoy a visit to the Inverness Branch, the ladies are super friendly. Reviewed on: 11th August 2025

Accessible, Efficient, Helpful

I like branches and the ability to go when there and see/speak to people face to face; I like the ability to call branches and speak with staff who know me; I like no centralisation of back office tasks; I like it is Scottish! Would be good to have bit more interest if possible. Reviewed on: 11th August 2025

Very Good

Friendly. Easy local access. Good Products, Very helpful staff. Reviewed on: 11th August 2025

Friendly, Professional, Mutual

Kath at Gala dealt with my cash ISA transfers efficiently and kept me posted with the transactions and followed up with a letter to confirm my requests had been processed. Reviewed on: 11th August 2025

Excellent

Made a difficult situation so easy for me. Stress Free. Reviewed on: 11th August 2025

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