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Scottish Building Society: Savings reviews

4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
4% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
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10%
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1%
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0%
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0%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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Scottish Building Society Savings reviews (2249)

Efficient, friendly, convenient

5
Staff in Troon branch always extremely helpful, efficient and friendly. Reviewed on: 5th July 2024

Continued strong performance

4
A very good building society - staff are very helpful and polite. I think a lot of senior customers would appreciate a local branch. Reviewed on: 5th July 2024

Local, friendly, competitive

5
The staff in Glasgow branch are very pleasant and helpful. Interest rates are very good. Reviewed on: 5th July 2024

Scottish, safe, secure

5
Everyone has been so helpful. Everything was explained and the staff provided the information I needed. Reviewed on: 5th July 2024

Friendly and helpful

5
I like the fact that when the interest rate changes on a variable savings product I don't have to reapply, it happens automatically. Reviewed on: 5th July 2024

Just doing fine

4
They would be better if they sent out the certificate of interest at the end of the tax year automatically. Better still, don't drop your interest rates. Reviewed on: 4th July 2024

Local, friendly, helpful

5
I like that there is a branch near me. Staff are always very helpful. Opening hours could be longer. Reviewed on: 4th July 2024

Friendly and efficient

5
To offer free coffee or tea to members who are visiting branch would be nice, other building societies do provide this facility. Reviewed on: 4th July 2024

Friendly, efficient, knowledgeable

5
The staff in Glasgow are always friendly and welcoming and know our names even though we are only in 3 or 4 times a year. Reviewed on: 4th July 2024

Helpful, friendly, efficient

5
Customer service is always excellent. Advisors are pleasant and helpful. Reviewed on: 4th July 2024

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