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Scratch & Patch: Pet insurance reviews

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4.76
Based on 275 reviews, last reviewed 18th Sep 2025
23800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
8%
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1%
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0%
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3%

Latest highest rating:

5

Never had any issues with the pet insurance Never had any issues with the pet insurance Reviewed on: 18th September 2025
karen marshall's avatar
karen marshall

Latest lowest rating:

1

Read the small print I have never claimed and when I had to make a claim for my dogs tooth to be extracted was told only cover if she had been in an accident. Reviewed on: 15th September 2025
Christine J's avatar
Christine J
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (275)

Good value for money as 1st time policy holder.

5
Good value for money as 1st time policy holder. I am hoping the next quote will be lower. Reviewed on: 24th July 2025
Louise M's avatar
Louise M

Exceptionally good price for pet insurance!

5
Exceptionally good price for pet insurance!!! Was recommended by my daughter in law who uses Scratch and Patch too. Reviewed on: 24th July 2025
Alison B's avatar
Alison B

Smart pet policy that suits all.

5
Thankfully have not had to make a claim for my pet, but all correspondence with company has been a swift process and always reassuring Reviewed on: 24th July 2025
Mike 's avatar
Mike

An outstanding service

5
An outstanding service, great customer relations advice, easy to use. Loved the chat facility,great yo get advice from VETs as necessary prior to seeking our own vet. Would highly recommend. Reviewed on: 24th July 2025
Suzanne F's avatar
Suzanne F

Thank you S&P for your care.

5
In my time with Scratch & Patch I have found them to be straightforward, transparent, and approachable. I am insuring a French Bulldog which as a breed, is notorious for various health issues. S&P have always reacted swiftly and fairly. Indeed, this year's premium came with a discount! How many other providers can claim that? Reviewed on: 24th July 2025
Deirdra G's avatar
Deirdra G

Superb support.

5
Every time we have needed assistance, for our pet, Scratch and Patch has always been there. Ease of contact and always available when required. Reviewed on: 24th July 2025
Robert H's avatar
Robert H

Super customer service

5
I haven’t made a claim but great customer service when contacted initially Reviewed on: 24th July 2025
Heather S's avatar
Heather S

A good variety of pet insurance

5
Had to change my insurance recently due to my dog's age and was offered an upgrade with God communication Reviewed on: 24th July 2025
Scott's avatar
Scott

Easy to buy and put in place

5
Easy to buy and put in place with the online facilities. Reviewed on: 24th July 2025
Neil H's avatar
Neil H

Great value for money!

5
Very friendly service and great value for money. Reviewed on: 24th July 2025
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Debbiepl

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