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Scratch & Patch: Pet insurance reviews

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4.76
Based on 275 reviews, last reviewed 18th Sep 2025
23800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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8%
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1%
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3%

Latest highest rating:

5

Never had any issues with the pet insurance Never had any issues with the pet insurance Reviewed on: 18th September 2025
karen marshall's avatar
karen marshall

Latest lowest rating:

1

Read the small print I have never claimed and when I had to make a claim for my dogs tooth to be extracted was told only cover if she had been in an accident. Reviewed on: 15th September 2025
Christine J's avatar
Christine J
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (275)

Excellent Claims Experience

5
An insurance company can only really be judged when you submit a claim. Our experience with a recent claim has been excellent. Reviewed on: 24th July 2025
Ian M's avatar
Ian M

Very good service and kept well informed

5
Very good service and kept well informed Reviewed on: 24th July 2025
Alan Merry's avatar
Alan Merry

I wanted the best cover for my two ( slightly hypera...

5
I wanted the best cover for my two ( slightly hyperactive and crazy ) but loveable cockapoo’s and NO other insurance company offered anywhere near the ultimate cover which I get for such an incredible LOW PRICE. Knowing that my fur babies are protected gives me complete peace of mind. Regular updates keep me informed and make me feel that not only do I care about my fur babies but you do also. Reviewed on: 24th July 2025
Donna W's avatar
Donna W

Made a claim fast response all was good.

5
Made a claim fast response all was good. Reviewed on: 24th July 2025
George W's avatar
George W

Prompt processing of claims and clear communication.

5
Prompt processing of claims and clear communication. Reviewed on: 24th July 2025
Ian R's avatar
Ian R

We have been with them for 7 years now, for our Fren...

5
We have been with them for 7 years now, for our Frenchie and when we have had the need to claim, they have been so helpful and efficient. Reviewed on: 24th July 2025
Traci Baxter's avatar
Traci Baxter

Excellent value and genuine good customer service!

5
Excellent value and genuine good customer service! Had never heard of the company before but am very impressed with the service so far. Reviewed on: 24th July 2025
Kay F's avatar
Kay F

Good value for money.

5
Good value for money. Very informative. Helpful regular emails received from them too. Reviewed on: 24th July 2025
Joanne M's avatar
Joanne M

Pre-existing conditions needed some coverage

3
Need existing illnesses coveted, even if you could either wait 12 months for them to now be included, if not reoccurred. Or an additional charge to cover pre-existing conditions if vets bills occurred in the 12 months. Reviewed on: 24th July 2025
Naomi W's avatar
Naomi W

Scratch & Patch we're very sympathetic when our olde...

5
Scratch & Patch we're very sympathetic when our older dog Paddy passed the subscription stopped and I still have my younger dog Peggy under the policy very reasonable subscription. I receive Vet information via email which I find most helpful. Reviewed on: 24th July 2025
Margaret E's avatar
Margaret E

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