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Scratch & Patch: Pet insurance reviews

View other Scratch & Patch products
4.76
Based on 289 reviews, last reviewed 14th Oct 2025
80% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (289)

Super customer service

5
I haven’t made a claim but great customer service when contacted initially Reviewed on: 24th July 2025
Heather S's avatar
Heather S

A good variety of pet insurance

5
Had to change my insurance recently due to my dog's age and was offered an upgrade with God communication Reviewed on: 24th July 2025
Scott's avatar
Scott

Easy to buy and put in place

5
Easy to buy and put in place with the online facilities. Reviewed on: 24th July 2025
Neil H's avatar
Neil H

Great value for money!

5
Very friendly service and great value for money. Reviewed on: 24th July 2025
Debbiepl's avatar
Debbiepl

Excellent Claims Experience

5
An insurance company can only really be judged when you submit a claim. Our experience with a recent claim has been excellent. Reviewed on: 24th July 2025
Ian M's avatar
Ian M

Very good service and kept well informed

5
Very good service and kept well informed Reviewed on: 24th July 2025
Alan Merry's avatar
Alan Merry

I wanted the best cover for my two ( slightly hypera...

5
I wanted the best cover for my two ( slightly hyperactive and crazy ) but loveable cockapoo’s and NO other insurance company offered anywhere near the ultimate cover which I get for such an incredible LOW PRICE. Knowing that my fur babies are protected gives me complete peace of mind. Regular updates keep me informed and make me feel that not only do I care about my fur babies but you do also. Reviewed on: 24th July 2025
Donna W's avatar
Donna W

Made a claim fast response all was good.

5
Made a claim fast response all was good. Reviewed on: 24th July 2025
George W's avatar
George W

Prompt processing of claims and clear communication.

5
Prompt processing of claims and clear communication. Reviewed on: 24th July 2025
Ian R's avatar
Ian R

We have been with them for 7 years now, for our Fren...

5
We have been with them for 7 years now, for our Frenchie and when we have had the need to claim, they have been so helpful and efficient. Reviewed on: 24th July 2025
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Traci Baxter

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