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Scratch & Patch: Pet insurance reviews

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4.76
Based on 275 reviews, last reviewed 18th Sep 2025
23800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
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8%
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1%
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0%
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3%

Latest highest rating:

5

Never had any issues with the pet insurance Never had any issues with the pet insurance Reviewed on: 18th September 2025
karen marshall's avatar
karen marshall

Latest lowest rating:

1

Read the small print I have never claimed and when I had to make a claim for my dogs tooth to be extracted was told only cover if she had been in an accident. Reviewed on: 15th September 2025
Christine J's avatar
Christine J
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (275)

Seems to be good value for money.

4
Seems to be good value for money. Can't say much more at the moment as I haven't needed to make a claim. Reviewed on: 24th July 2025
Paula A's avatar
Paula A

i have not had to make a claim yet but the process...

5
i have not had to make a claim yet but the process of getting the quote was good and the price was very good Reviewed on: 24th July 2025
clare 's avatar
clare

Great value pet insurance

5
Very good at communication and a great price Reviewed on: 24th July 2025
Tracey 's avatar
Tracey

Good communication

5
Good communication, good price,many choices options insurance for your pets Reviewed on: 24th July 2025
Elzbieta jamro's avatar
Elzbieta jamro

Service Quality

5
Had to put in two claims close to each other for the same pet both dealt with quickly and efficiently no fuss excellent service Reviewed on: 24th July 2025
William C's avatar
William C

A marvellous company to work with.

5
A marvellous company to work with, they do what they say. Reviewed on: 24th July 2025
Geoffrey C's avatar
Geoffrey C

Highly recommend

5
Great value for money and easy to set-up. Would definitely recommend. Reviewed on: 24th July 2025
Linda S's avatar
Linda S

Terrible

1
Had a vet bill for around £500 and received £25 back if I could score you under 1 star I would Reviewed on: 24th July 2025
Jason H's avatar
Jason H
Reply from Scratch & Patch Hi Jason, We’re sorry to hear you're disappointed with your recent claim outcome. We’d really like the opportunity to look into the settlement in more detail. If you can contact us directly, we’d be happy to investigate your case:
https://scratchandpatch.co.uk/contact Kind Regards, The Scratch & Patch Team Response date: 1st August 2025
Scratch & Patch logo
Scratch & Patch

Value for money.

4
Value for money. Cheapest i could find Reviewed on: 24th July 2025
Clare P's avatar
Clare P

Excellent company very competitive

5
Excellent company very competitive Reviewed on: 24th July 2025
procteramanda@yahoo.co.uk's avatar
[email protected]

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