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Scratch & Patch: Pet insurance reviews

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4.76
Based on 289 reviews, last reviewed 14th Oct 2025
83% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
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1%
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1%
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Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (289)

Excellent value and genuine good customer service!

5
Excellent value and genuine good customer service! Had never heard of the company before but am very impressed with the service so far. Reviewed on: 24th July 2025
Kay F's avatar
Kay F

Good value for money.

5
Good value for money. Very informative. Helpful regular emails received from them too. Reviewed on: 24th July 2025
Joanne M's avatar
Joanne M

Pre-existing conditions needed some coverage

3
Need existing illnesses coveted, even if you could either wait 12 months for them to now be included, if not reoccurred. Or an additional charge to cover pre-existing conditions if vets bills occurred in the 12 months. Reviewed on: 24th July 2025
Naomi W's avatar
Naomi W

Scratch & Patch we're very sympathetic when our olde...

5
Scratch & Patch we're very sympathetic when our older dog Paddy passed the subscription stopped and I still have my younger dog Peggy under the policy very reasonable subscription. I receive Vet information via email which I find most helpful. Reviewed on: 24th July 2025
Margaret E's avatar
Margaret E

Seems to be good value for money.

4
Seems to be good value for money. Can't say much more at the moment as I haven't needed to make a claim. Reviewed on: 24th July 2025
Paula A's avatar
Paula A

i have not had to make a claim yet but the process...

5
i have not had to make a claim yet but the process of getting the quote was good and the price was very good Reviewed on: 24th July 2025
clare 's avatar
clare

Great value pet insurance

5
Very good at communication and a great price Reviewed on: 24th July 2025
Tracey 's avatar
Tracey

Good communication

5
Good communication, good price,many choices options insurance for your pets Reviewed on: 24th July 2025
Elzbieta jamro's avatar
Elzbieta jamro

Service Quality

5
Had to put in two claims close to each other for the same pet both dealt with quickly and efficiently no fuss excellent service Reviewed on: 24th July 2025
William C's avatar
William C

A marvellous company to work with.

5
A marvellous company to work with, they do what they say. Reviewed on: 24th July 2025
Geoffrey C's avatar
Geoffrey C

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