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so-sure: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 3.85 (34 reviews)

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3.50

Based on 34 reviews, last reviewed 24th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

4 star

3 star

26%

Latest highest rating:

5

Modern Phone Insurance Fantastic company! Great value and very modern approach. After having my phone stolen they processed my claim in less than one day!. Really friendly a... Read more Reviewed on: 7th November 2023

Latest lowest rating:

1

Terrible company! Terrible company! I had phone insurance with them for over a year, and when I accidentally smashed my screen before Christmas and needed to claim they... Read more Reviewed on: 24th January 2025

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About this product

Read or write So Sure gadget insurance reviews on Smart Money People, the #1 site for independent financial services reviews. A “social insurer” So Sure offers customers who don't claim some of their money back. Wondering if this new approach to insurance is right for you? Read our So Sure reviews to see what people have to say about really being a customer.

so-sure Gadget Insurance reviews (34)

Review of the so-sure, Gadget Insurance:

I DO NOT recommend insuring through So-Sure

If you are looking to insure a 2nd hand phone, I DO NOT recommend insuring through So-Sure. I insured my 2nd hand galaxy s10+ through So-Sure's website easily enough and verified through the app, I lost my phone a few months later, put in a claim and sent all information they requested except blacklisting proof. I phoned my sim provider, phone manufacturer, the store I bought the phone from and the police, none of these could blacklist my device, my sim provider actually said it is impossible to blacklist a 2nd hand phone. So far So-Sure has photo evidence I had the phone when I insured my phone, they have proof of usage, proof of purchase, proof of loss report certificate and proof of emails showing that I have tried to blacklist the device, this should be enough to approve my claim but So-Sure are still requesting proof of blacklisting or a letter from my sim provider explaining why it cant be blacklisted, my sim provider will not approve this type of letter as the phone was bought through a 2nd hand store and not through my sim provider. It has now been just over 5 weeks since I put the claim in and I just keep going round in circles as so-sure are refusing to budge, I feel with all the evidence they have, my claim should have been approved weeks ago. I really hope any potential customer looking to insure a 2nd hand device reads this review and thinks wisely whether or not to insure through So-Sure. If my situation changes I will update this review. Reviewed on: 20th November 2020

Social Insurance?

Very intriguing concept - getting money back if you & your friend's don't claim. Excellent customer service. Reviewed on: 13th July 2017

Friendly and trustworthy

Unlike other insurers, so-sure seem to be extremely honest and don't try to hide behind the smallprint. Found their claims process to be quick, easy and very efficient. Reviewed on: 13th July 2017

Fantastic level of cover for a decent price.

I managed to sign up quickly and easily. No hassle and a really extensive amount of cover. I go abroad a lot so it's perfect for that Reviewed on: 13th July 2017

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