Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18566 reviews)

View other StepChange products

4.92

Based on 18,566 reviews, last reviewed 5th Jun 2026

184850% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

My experience of dealing with stepchange is quiet he... My experience of dealing with stepchange is quiet helpful and i can in touch with them quiet quickly to deal with my enquiry Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18566)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Good customer service

Good customer service and the give good advice for the best option. Easy to apply and they provide best option for each client. Reviewed on: 1st June 2026

Life savers.

The staff are very kind and non-judgmental. They give excellent advice, forms are easy to fill in and they give you peace of mind. Reviewed on: 1st June 2026

I've been with stepchange for a little while.

I've been with stepchange for a little while. I was spending all my spare money on debts until a colleague at clearscore helped me do a budget correctly and I am now so excited to say after years of debt, I am looking at being debt free for the first time in my adult life. Reviewed on: 1st June 2026

Stepchange helped me get debt free, they are awesome

Stepchange helped me get debt free, they are awesome Reviewed on: 1st June 2026

Stepchange saves your life!

I have been so lucky to get the help I needed when I was so close of losing my mind, and by reaching out to Stepchange it actually saved me and I would forever be so grateful! I would recommend it to anyone Stepchange doesn’t just sorting out your money problems it actually saves your life.” Reviewed on: 31st May 2026

Stepchange changed my life.

Stepchange changed my life. I cant emphasise how my financial outlook altered after joining Stepchange Reviewed on: 31st May 2026

My experience with StepChange was positive.

My experience with StepChange was positive. The advice provided was clear, professional, and easy to understand. I felt supported throughout the process, and the information helped me better understand my options. The service was straightforward to use, and I would recommend it to anyone seeking debt advice. Reviewed on: 31st May 2026

My sincere thanks to Stepchange.

With our the help and advice from Step change I really don't know what I would have done. After the unexpected death of my husband and soon after losing my job I was at my wits end. I couldn't see a way out of things with my rent, bills and day to day living. I saw the advert for step change I took a big breath and gave them a call and was able to sleep for the first time in a long time. Thank you. Reviewed on: 31st May 2026

Extremely helpful staff going through everything ste...

Extremely helpful staff going through everything step by step. I’m very happy with there services and Knowledge, helping me to sort out my finances. I would totally recommend Step change to someone. Reviewed on: 31st May 2026

Due to a difficult financial situation, I decided to...

Due to a difficult financial situation, I decided to use their services, and I was not disappointed. I reached out because I was struggling with debt, and they truly helped me get back on my feet. I only have two months left until I am completely debt-free, and that means a lot to me. Reviewed on: 31st May 2026

Alternative products

Debt Management
from DFH Financial Solutions 3.92 from 3 reviews
Debt advice
from Money Wellness 4.89 from 5918 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub