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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Positive

There help has been invaluable at a time when you think you have nowhere else to go. Reviewed on: 27th May 2026

Always willing to help and deal with everything.

Always willing to help and deal with everything. Reviewed on: 27th May 2026

Always very attentive when contacting.

Always very attentive when contacting. They listen to you and act on it without any hesitation. They put you at ease and very friendly staff. I was very stressed until contacting them but now I feel a lot happier. Keep up the fantastic work you do. 10/10 Reviewed on: 27th May 2026

stepchange

easy to speak with no judgement,helpful and understanding Reviewed on: 27th May 2026

My experience has been nothing but positive with SC...

My experience has been nothing but positive with SC they have been fantastic in dealing with my self inflicted finances predicament. They don’t judge they listen and advise accordingly and it’s all totally confidential in trying to get an outcome and solution that is fair to all. I think they offer a excellent service in helping people like me who have encountered financial difficulties. Reviewed on: 27th May 2026

Step Change gave me my life back

The help Step Change has given me has completely altered the quality of my life. I was living with shame and worry and their involvement gave me back control of not only my finances but also my life. The debt management plan I have has taken so much stress out of my life. I can never thank them enough for helping find a way through Reviewed on: 27th May 2026

Excellent communication & good advice whenever needed

Excellent communication & good advice whenever needed Reviewed on: 27th May 2026

A sigh of relief

From the minute I contacted, I felt at ease and that a weight had been lifted.each member of the team has always given helpful advice Reviewed on: 27th May 2026

The piece of mind Step Change has given me is...

The piece of mind Step Change has given me is wonderful Reviewed on: 27th May 2026

Very helpful

It really helped me out of a very tricky situation that I didnt have a clue which way to turn Reviewed on: 27th May 2026

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