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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16822 reviews)

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4.95

Based on 16,822 reviews, last reviewed 19th May 2026

101300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the word go I have found step change very helpf... From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16822)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Friendly straight forward advice

Step change helped me beyond words when I was in a very dark place Reviewed on: 7th July 2023

Saved my life

Having never been in debt after losing my job I didn't know where to turn, I had mental health issues and anxiety from COVID. The team were amazing treated me with respect and they sprung into action straight away to get my life back. I do not know where I would be without them to me the are part of the emergency services. Reviewed on: 7th July 2023

Brilliant debt management plans

I contacted step change when I found myself in a financial pickle. They were understanding and helped beyond belief. I pay , 1 monthly amount, and they sort everything out. Thankyou step change. Reviewed on: 7th July 2023

Excellent assistance

Is worth waiting in the line to get through they are very busy but very understanding very helpful not judgemental at all great advise an directions given Reviewed on: 7th July 2023

Life Saving!

This service is absolutely phenomenal and to put it frankly, They Saved my Life. Not only have they helped me with my finances and to get total control of my life but they have spoken to me and advised me wisely, fairly and empatheticalky.. They gave me everything back when I thought my financial shackles had robbed me of everything. Thank you Step Change you guys are one in a billion! From the bottom of my heart you deserve this award. Reviewed on: 7th July 2023

Fantastic organisation

After battling with myself day to day with regards to obtaining debt advice, I finally made the call and it was the best thing I could have done for myself. Every one I spoke to was so helpful and spoke to me in great detail in regards to my options. I'm so thankful for this organisation and would absolutely recommend speaking to Step Change if they're struggling with debt. Reviewed on: 7th July 2023

Professionals active listeners

a team of professional who know what they are doing, kind supportive and approachable. Reviewed on: 7th July 2023

Absolutely above and beyond

I have found all of the advidors at Step Change second to none whilst being quite overwhelmed due to some financial difficulties. I am very grateful Step Change were recommended to me by a professional organisation. They have recently helped me with advice and support and guided me. The worry has been reduced knowing Step Change are always there to help. Approachable, helpful, professional, polite and courteous at all times. Thank you all so much at Step Change. Reviewed on: 7th July 2023

Understanding, Calm and Reassuring

I was very confused about what I need to do and how to do it. However from the beginning the agents throughout have been nothing but amazing. Finally I feel I am a step closer to becoming a lot more confident and within 6 to 12 months I will see the benefit of support that StepChange has provided. Thank you Reviewed on: 7th July 2023

best among the rest

they have been very surpotive to me and many others hence the deserve this award Reviewed on: 7th July 2023

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