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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Excellent friendly service.

Excellent friendly service. Reduces stress levels knowing I’m being supported Reviewed on: 1st May 2024

a very swift and professional service helped me out...

a very swift and professional service helped me out no end thanks step change Reviewed on: 1st May 2024

Very professional & helpful service

Very professional advice given and managed to relive high amount of stress have also recommended to friends and family who have encoutered debt problems Reviewed on: 1st May 2024

Very professional service!

I was expecting it to be a difficult process but the customer service representative made it very easy and comfortable discussing such personal matters. I am grateful and would highly recommend their services. Reviewed on: 1st May 2024

Very professional & Helpful.

Very professional & Helpful. Wish we had contacted them sooner Reviewed on: 1st May 2024

Excellent service very helpful and informative and k...

Excellent service very helpful and informative and knowledgeable,reduced my debt massively helping me to pay my bills back when I needed them Reviewed on: 1st May 2024

Very straightforward helpful and peace of mind

Very straightforward helpful and peace of mind Reviewed on: 1st May 2024

Very helpful and supportive, and understanding

Very helpful and supportive, and understanding Reviewed on: 1st May 2024

Brilliant can’t fault the service

Brilliant can’t fault the service Reviewed on: 1st May 2024

They have your back

Without being with stepchange I don’t think I’d have been able to get myself back on track.They made it possible for me to pay my creditors a reduced amount each month by speaking with them on my behalf. Like myself some people would find this difficult to do on their own, but stepchange have had my back and we are well into our arrangement and this time next year things should be back to how they should be.so please don’t be afraid to contact stepchange should you need a company to know what your going through and to help you along every step of the way to being solvent again. Reviewed on: 1st May 2024

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