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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,793 reviews, last reviewed 17th May 2026
99900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026
Tony Commander 's avatar
Tony Commander

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Brilliant help given

5
Friendly Halpful advice given ,and put me on the right path for my situation thank you step change Reviewed on: 7th July 2023
Diane Harrison's avatar
Diane Harrison

Amazing

5
Step change have helped me so much I can now sleep better knowing my depts are getting sorted Reviewed on: 7th July 2023
Denyse Lunness's avatar
Denyse Lunness

Step change best

5
Step change have helped me so much in my financial situation such a relief and no more stress or headache’s . They are very helpful and friendly and so easy to deal with step by step talk you through your finances and leave you stress free overall they should receive an award for there part in helping others deal with what we all no is a difficult situation right now as money is tight I have forwarded there number to 4 of my friends Welldone step change Reviewed on: 7th July 2023
Paul Maxwell's avatar
Paul Maxwell

Debt assistance .

5
Step change were fantastic helped me manage the debt mess I had got myself into . Reviewed on: 7th July 2023
sean mcnamara's avatar
sean mcnamara

Debt

5
They helped me when i needed them most .Wonderful service excellent staff .Thank you for helping me i will be grateful for the rest of my life xx Reviewed on: 7th July 2023
Shanie's avatar
Shanie

Amazing

5
Step change are amazing they helped quickly understand your personal situation and give friendly advice with no judgement Reviewed on: 7th July 2023
Sharon Mellor's avatar
Sharon Mellor

Brilliant service

5
Non judgmental. Sick with worry over debts but Step Change soon organised our finances and agreed a budget. Nothing was too much trouble. Easy to do online or via a phone call. When I was diagnosed with stage 4 cancer, and the drop in income, they agreed a payment break to relieve the stress so I could concentrate on my health. Really don't know how I would have coped without them. Always kept them informed throughout my treatment and hospitalisation. Reviewed on: 7th July 2023
GEOFF22 's avatar
GEOFF22

Saved my life...

5
I was embarrassed and anxious and afraid to make the call. I had dialled a few times and hung up but once I got the courage to do it, I was met with friendly, understanding, supportive, non-judmental advice. That was a year ago and I can confidently say that stepchange gifted me a second chance at life. I feel empowered and in control of my finances which has filtered into all areas of my life. Furthermore, once they took my hand, they have never let go...Stepchange have promptly helped me with creditor follow ups and also send over frequent savings tips and ideas (many of which, I have successfully used). Saying thank you to the dedicated, wonderful people at Stepchange would be an understatement. Reviewed on: 7th July 2023
A Sing's avatar
A Sing

Very helpful

5
I was struggling to manage my debts when I became pregnant and so I applied for a DMP to help with my payments. Step change was the only company who accepted my application. The customer service is superb very reliant and helpful. I highly recommend them! Reviewed on: 7th July 2023
Mish's avatar
Mish

No judgement and helpful!

5
Great DMP from Stepchange, easy to apply online and helpful when I've needed to call them! Reviewed on: 7th July 2023
RichieNCL's avatar
RichieNCL

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