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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16533 reviews)

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4.95

Based on 16,533 reviews, last reviewed 9th May 2026

87450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

With debts being an issue and needing to resolve the... With debts being an issue and needing to resolve the endless letters, calls chasing for another payment. Step change addressed all this and took away ... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16533)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very friendly team have a good listening skills

Very friendly team have a good listening skills Reviewed on: 6th May 2026

Easy to contact, very professional and helpful

Easy to contact, very professional and helpful Reviewed on: 6th May 2026

Very good service

No problems never had an issue. Very happy Reviewed on: 6th May 2026

They help you sort out your finances, they are easy...

They help you sort out your finances, they are easy to get in touch with. Your can easily update your finances, they never put pressure on you they just want to help Reviewed on: 6th May 2026

Very easy

It was very easy there was no hassle to get things done it was all completed at my pace and reassurance all the way Reviewed on: 6th May 2026

Despite having to wait sometimes for a adviser, once...

Despite having to wait sometimes for a adviser, once they are there they know what to tell me about my debts Reviewed on: 6th May 2026

Stepchange saved my life.

Stepchange saved my life. Years of bad choices and a lack of financial expertise led me to Stepchange, and im glad I did. They worked out what I needed to pay and arranged everything for me with my lenders. Still paying but everything is manageable and still able to live my life. Thank you. Reviewed on: 6th May 2026

They were very helpful and put my mind at ease thank...

They were very helpful and put my mind at ease thanks to their advice and guidance, as a result I started sleeping again. Reviewed on: 6th May 2026

Jade green

Step change have helped me so much over the years they are amazing and thank you Reviewed on: 6th May 2026

Steph Change are the best, I recently contacted them...

Steph Change are the best, I recently contacted them and they helped me immediately, I recommend them with confidence. Reviewed on: 6th May 2026

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