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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Good in a crisis, but ongoing support could be better

I first contacted Stepchange in a debt crisis and they were great at getting everything set up for me. However, despite knowing I have a disability that makes phone calls hard, I have to make changes to my plan over the phone. It can be diffcult to get an answer as they are oversubscried with the cost of living crisis. Overall I think my experience was good. Reviewed on: 7th July 2023

Incredibly supportive and kind

Going through debt management was something I really didn’t want to do (who does?) but when it became clear something had to change two people recommended Stepchange - my brother in law who is a business accountant, and one of the lenders I had when I rang about a missed payment. I was so so nervous - and it didn’t help I was diagnosed with cancer at the same time - but I have two say that every single person I spoke to was SO kind and SO helpful. I was never met with judgement or rushed off the phone. It made such a massive difference to me. I was also offered personal support such as the Samaritans and was regularly checked in with to see if I was doing ok mentally. What can I say! Stepchange has taken so much stress and pressure from me at a time when I needed it the most. Reviewed on: 7th July 2023

So helpful and non judgemental

Asking for help is so hard to do, but once you take the first step, you will not regret it. They help you every step of the way and you can start to breathe a little easier, knowing someone is helping. Reviewed on: 7th July 2023

Brillant

Theve sorted me out brillantly i now can enjoy lufe without worring about loans and credit cards Reviewed on: 7th July 2023

Simple and clear

Relieved me from mental pressures thanks to the team Reviewed on: 7th July 2023

Debt management

Quick ,helpful straight forward forms.Just whats needed when you are in a position where you need help with debt and don't know where to turn Reviewed on: 7th July 2023

Approachable and understanding

I was recommended by a friend to join step change after a lot of stress organising my debts and they were fantastic the process took very little time and they were so informative on what was going to happen and they are so wonderful when talking to advisor very understanding and approachable on anything. My life has changed for the better knowing I am in safe hands with step change. Reviewed on: 7th July 2023

Life changing experience

I reached out to step change after a life event left me with debt I couldn’t repay at that level. The process of setting it up and providing creditor details was as smooth as anything They gave me support and advice and I am forever greatful to them. I am in a plan. Repaying debt at an affordable rate not having anymore sleepless nights or tears. If you are in financial difficulty there is no better company. Reviewed on: 7th July 2023

So helpful and professional

Step change have changed my whole life. We were drowning in debt and my wife was suffering from depression and anxiety. Step change went through everything with us, explaining everything we had to do. Now we have manageable payments and my wife is getting less anxious about money worries. Reviewed on: 7th July 2023

Debt management

Very helpful and keep you calm with the stressful situation of having to deal with your debts Reviewed on: 7th July 2023

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StepChange: Debt advice reviews

101750% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16831)

Excellent service all round

Good in a crisis, but ongoing support could be better

Incredibly supportive and kind

So helpful and non judgemental

Brillant

Simple and clear

Debt management

Approachable and understanding

Life changing experience

So helpful and professional

Debt management

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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