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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.92

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

A way out of a rut at last

The help and advice Step Change provide is such a relief after being stuck in a pickle for some time, they have helped find a way our, so nice to be able to speak to friendly knowledgeable people as well as have excellent online services Reviewed on: 7th July 2023

Brilliant!!!!

So helpful and made me feel so at ease with a difficult subject to talk about. Great support and made everything so simple. Has helped me and my family in every way. Reviewed on: 7th July 2023

Amazing help

Step change has helped me to have piece of mind by managing my debts to my possibilities. I was struggling with depression and anxiety after the lockdown as I lost a dear one and step change has helped me to recover faith that I will be back on track with my finances. Thank you! Reviewed on: 7th July 2023

Brilliant debt advice service.

This company have helped me out twice once in past and just recently they have very good debt advice and management services. Reviewed on: 7th July 2023

Understanding

Step change have been supportive and continue to do so. They are knowledgeable and take a person centred approach to resolute financial issues. Reviewed on: 7th July 2023

Saved my life

They literally saved my life- no words can describe how wonderful they are Reviewed on: 7th July 2023

Excellent service and support

I can’t thank step change enough as they helped me with my debts I felt stuck and helpless due to my financial struggles and was embarrassed to speak to anyone about it but my friend convinced me and I managed to get the vital help I needed to get my finances in check. Would recommend them to anyone needing help and advice. Reviewed on: 7th July 2023

Very helpful staff

Very good service, and very helpful staff,thank you so much for your excellent service and help Reviewed on: 7th July 2023

Excellent service

Has been a big relief being able to sort my finantial concerns with a professional service. Also ALL the staff I have been in contact with have been kind, understanding and professional. Made me feel very supported through the process. Reviewed on: 7th July 2023

Debt Management Help

step change helped me get my finances back on track after a personal and work things changed and took all the stress and worry away Reviewed on: 7th July 2023

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