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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16834 reviews)

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4.92

Based on 16,834 reviews, last reviewed 21st May 2026

101900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Friendly helpful and sympathetic. Friendly helpful and sympathetic. Without their help and advice I'd have committed suicide. As my life progresses they are always there to help and of... Read more Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16834)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Understanding

Step change have been supportive and continue to do so. They are knowledgeable and take a person centred approach to resolute financial issues. Reviewed on: 7th July 2023

Saved my life

They literally saved my life- no words can describe how wonderful they are Reviewed on: 7th July 2023

Excellent service and support

I can’t thank step change enough as they helped me with my debts I felt stuck and helpless due to my financial struggles and was embarrassed to speak to anyone about it but my friend convinced me and I managed to get the vital help I needed to get my finances in check. Would recommend them to anyone needing help and advice. Reviewed on: 7th July 2023

Very helpful staff

Very good service, and very helpful staff,thank you so much for your excellent service and help Reviewed on: 7th July 2023

Excellent service

Has been a big relief being able to sort my finantial concerns with a professional service. Also ALL the staff I have been in contact with have been kind, understanding and professional. Made me feel very supported through the process. Reviewed on: 7th July 2023

Debt Management Help

step change helped me get my finances back on track after a personal and work things changed and took all the stress and worry away Reviewed on: 7th July 2023

Amazing company who have helped and continue to help me.

They from day 1 ringing them they have never judged me just100% helped me with my finances through lots of years. Reviewed on: 7th July 2023

Excellent advice

Really helpful and sympathetic took the time to explain everything and answered every question with a full explanation and then set out a solution for every problem Reviewed on: 5th July 2023

excellent service, freindly so helful.

Stepchange organised a debt management plan. The team are so freindly, put you at ease. Just went through everything with you, your debts. Then organise a plan . I would recommend them too any one. Takes away the worrying, with one phone call. Reviewed on: 4th July 2023

Changed my life!

The last thing I needed suffering from stress and anxiety is money worries. I was put through to stepchange and they literally changed my life! Reviewed on: 4th July 2023

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