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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16826 reviews)

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4.95

Based on 16,826 reviews, last reviewed 20th May 2026

101500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was getting to the stage I was asking if my debt... It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way ou... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16826)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

A weight lifted

I'd never heard of the charity StepChange until I broke down and told a friend I was struggling financially and got my self into debt. Was then she told me about StepChange. I called them up and they listened, the lady showed me empthathy and out me on the right track. To this I am very grateful. Highly recommended. Thank you. Reviewed on: 13th June 2023

FABULOUS!

Step Change were absolutely brilliant in the advice they provided. Reviewed on: 9th June 2023

Real help and advice

Really help you and listen,don't pressure you into anything and nice genuine people Reviewed on: 9th June 2023

So helpful

I am so glad I came to step change. I have been struggling for a long time. I was treated like a individual and was listened to. The help was fantastic. I can sleep a lot better at night now. Reviewed on: 9th June 2023

fast, accurate and with you all the way

fast, accurate and with you all the way Reviewed on: 8th June 2023

Amazing

I was in dire straights financially and step change made it very easy to understand and set up my DMP, the relief I felt was immediate and immense, thankyou step change Reviewed on: 8th June 2023

most important help

Step change was there to help when all I could see were vultures and sharks in a world of misery. Step change was able to show me that there was a light at the end of the tunnel. And to support me with advice that was reassuring and helpful in so many ways. Also to help me resolve my debt issues. Reviewed on: 8th June 2023

Saint Stepchange

Saved us with fantastic advice and a great plan we could afford.Can never say thanks enough. Reviewed on: 7th June 2023

Empathetic and get things done.

Step Change have been instrumental in helping sort my finances out. They've been very available and every advisor I've spoken to has been kind and extremely helpful. Couldn't recommend them more. Reviewed on: 31st May 2023

Expert, independent and accessible

Friends who have used StepChange's services are unanimous in their valuing the Charity's expertise, appreciate their independence and value being able to easily access advice. Reviewed on: 30th May 2023

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