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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,800 reviews, last reviewed 18th May 2026
100250% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026
Christine E's avatar
Christine E

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

life saver

5
I needed their intervention to help me breath.I didn't have a way out, Reviewed on: 14th August 2022
barbara solis's avatar
barbara solis

Kind Excellent Support

5
StepChange are wonderful! They have consistently & non judgementally helped me navigate my many & overwhelming debts. Reviewed on: 14th August 2022
JustGemini's avatar
JustGemini

Peace of mind

5
Very helpful and support ive not at all judmental Reviewed on: 14th August 2022
Ian Richardson's avatar
Ian Richardson

Easy and quick to deal with

5
Really loved working with stepchange. They've made my nightmare of my debt experience really easy to manage and now I can get on with enjoying life with the money I do have. Thank you guys great customer service Reviewed on: 14th August 2022
Suzie Mitchell's avatar
Suzie Mitchell

Step Change are totally amazing.

5
I cannot praise Step Change highly enough. They are totally professional, caring, commited and understanding to your predicament. I would recommend them to anyone who is having financial difficulties. They are there to help, so just give them a call. Reviewed on: 14th August 2022
Darren Carver's avatar
Darren Carver

Life Saver

5
As soon as i contacted step change they walked me through my finances and created an affordable repayment plan for all my debts and contacted each creditor to inform them of my repayment plan. They also review your financial situation annually to highlight any significant changes to your financial situation. I cannot recommend them enough if you feel overwhelmed by your debts please do not hesitate to contact them, you will be glad you did. Reviewed on: 14th August 2022
paul joseph's avatar
paul joseph

Amazing Company.

5
Step Change are an amazing Company helping so many people who find themselves in a debt situation through no fault of their own. Reviewed on: 14th August 2022
lizzie booth's avatar
lizzie booth

Real life heroes

5
I am so grateful for the help and support I received from Step Change. At a hugely difficult and stressful time, Step Change employees were helpful and supportive without being judgemental. They patiently listened and helped me to work out a solution to my financial problems that had previously been causing me worry and stress. The people I spoke to were so patient and guided me through the debt management plan process. The online service is very useful too, with advice and information. Thank you Step Change Reviewed on: 14th August 2022
Ellen's avatar
Ellen

Brilliant

5
Sympathetic, helpful, life changing. Reviewed on: 14th August 2022
Gary Tongue 's avatar
Gary Tongue

Brilliant

5
Non judgmental and so helpful. A weight of my shoulders. So glad I went with them they have took all the stress and worry away and I am paying my creditors of at a figure I can afford. Reviewed on: 13th August 2022
Christine Deacon 's avatar
Christine Deacon

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