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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Outstanding

Incredible support anyone who is afraid of making the first move, please please do it. The procedure is simple and very straight forward. I’m looking forward to being debt free in 9 months time. Reviewed on: 19th August 2022

should have asked for help sooner

I had been avoiding facing my financial difficulties- thinking I could keep going. The stress was a huge strain on me. Stepchange made the whole process easier for me. There was no stigma just support and understanding and a great efficiency in sorting out my debts. I really am extremely grateful to them. Reviewed on: 19th August 2022

Debt management plan

Very friendly and professional advice, efficient timely wise. Reviewed on: 17th August 2022

saved my sanity

with out the support from stepchange i do not know where i would be today Reviewed on: 16th August 2022

Life saver

Life was so unbareable before i was introduced to Step Change they gave me some life back it doesnt bare thinking about Reviewed on: 16th August 2022

Step Change experience

I have been with Step Change for a while now and they have been SO much help. They are patient, understanding and supportive, and the guidance they give you is terrifically helpful. Reviewed on: 16th August 2022

Came to my rescue

I’ve been struggling for a while with my finances. I’m not able to work because of my health, I was advised to get in touch with Stepchange and I’m so thankful I did. They helped me with a debt repayment plan and breathing space . Reviewed on: 15th August 2022

Kind extremely helpful through out the process

They helped me through my debt problems and where understanding helpful they made me feel like I mattered and that they would be there for me I needed that kind of reassurance and help I will recommend them to whoever needs help as they are the best Reviewed on: 15th August 2022

I have been with Step Change for over 12years and I them helpful in everyday, listening to all my debt problems and always willing to listen and to help in every way they can.

My experience with step change I feel very confident speaking to the advisors, they very polite and trustworthy. Reviewed on: 14th August 2022

Best Debt Management

Stepchange made it easy to enter a DMP without any problems at all Reviewed on: 14th August 2022

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