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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

A light in the dark.

Stepchange gave us hope when we thought we had lost everything. Reviewed on: 12th August 2022

Stress free debt help

I was so stressed out when I had to leave my job for a family emergency which ended up lasting for a few years. Stepchange made my life bearable by making my debt repayments affordable thank you Reviewed on: 12th August 2022

The best help you can get !

Having Stepchange help me through debt management has been the best thing I have done. After years of paying extortionate interest on cards and not seeing a way out I reached out to Stepchange. Their staff are understanding, companionate, and most of all reassuring. Feeling very embarrassed to be in the situation I was they removed any stigma or embarrassment attached to being in debt crisis. Without Stepchange I don’t know how I would have coped moving forward. Now I have a future thanks to Stepchange. Reviewed on: 12th August 2022

Non judgemental

Very friendly and helpful in difficult times. Reviewed on: 12th August 2022

They are so kind and professional, you come off the phone or email to them and your feel like your not alone and that is really important.

They are truly special people, you never feel judged, you come away feeling so much better and that you can manage this and you have a team behind you. Reviewed on: 12th August 2022

Great debt service

So.far if has all.round good with stepchange,who has been managing my debts and i no longer received any debt letters.Amazing work Reviewed on: 12th August 2022

life saver

have given me the best advice at a very stressful time Reviewed on: 12th August 2022

Great service

Amazing company to work with. Always willing to help and support you. Brilliant customer service Reviewed on: 12th August 2022

Couldnt have done it without Step change

Step change are a brilliant FREE financial help company. They do not judge, which was important to me. They make sure that i still have money in my purse after the Dept Management Plan. Truly amazing. Thank you. Reviewed on: 12th August 2022

Excellent service and support

Having been very embarrassed that I had got myself in the situation where I needed assistance and advise managing my debt , I was reassured and have felt totally supported by this excellent service ,I would definitely recommend Step change , They are professional and unbiassed. Reviewed on: 12th August 2022

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