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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

fantastic team

Help me manage my finances and helped reduce my anxiety. Polite and understanding staff. Reviewed on: 27th May 2026

Stress free debt relief

All my stress and worries were lifted as soon as I contacted step change. They worked out my dept repayment plan that eased my money worries and left me with sufficient to meet my ongoing bills and household expenses. Reviewed on: 27th May 2026

Very helpful and professional

Very helpful and professional at a stressful time. Reviewed on: 27th May 2026

Stepchange have been helping me for a number of year...

Stepchange have been helping me for a number of years now and i look forward to having them help me in the future, dont know what i would have done without there help Reviewed on: 27th May 2026

Provided me with the help and support I needed, with...

Provided me with the help and support I needed, without judgement. Reviewed on: 27th May 2026

Zero Anxiety

When I first contacted StepChange, they completely put my mind at rest and stopped my anxiety about being so much in debt. They contacted my debtors and from that moment on, I didn’t have to deal with them directly. Any time they might contact me, I just let StepCchange know and they sort out any issues for me. Reviewed on: 27th May 2026

Very helpful every time i called.

Very helpful every time i called. Reviewed on: 27th May 2026

Become debt free

Can’t fault the service provided it gave the best option for me to become debt free always keep in touch providing statements monthly. Would highly recommend for other people to become debt free, Reviewed on: 27th May 2026

Took the stress of me and helped me clear my...

Took the stress of me and helped me clear my debt Reviewed on: 27th May 2026

Lifesaver!

Stepchange will take the fear, worry and misery away and help you solve your financial stresses in an affordable manner tailored to your made to what you are able to afford. Don’t hesitate - this is something which can easily be solved. No judgement just practical help which will help you get back on track :) Reviewed on: 27th May 2026

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