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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Fantastic solution to money worries!

Great from start to finish, easy online application and no hidden agendas! Reviewed on: 27th May 2026

Life Changing.

Life Changing. I can honestly say StepChange literally changed my life in such a positive way. I was in a really bad situation and with there expert advice they helped me through all my issues, I still have them but they’re still there to help. Reviewed on: 27th May 2026

Great customer service.....

Great customer service, put my mind at ease with all the worrying i iwas going throught. Can now see the light at the end of the tunnel. Reviewed on: 27th May 2026

Step change helped me massively after covid, banks w...

Step change helped me massively after covid, banks were horrible and treated me like a worst criminal, but step change sorted everything out and whole experience was really good Reviewed on: 27th May 2026

Good would recommend to everyone who are struggling

Good would recommend to everyone who are struggling Reviewed on: 27th May 2026

Helped me out with everything that happened last yea...

Helped me out with everything that happened last year and always there for help Reviewed on: 27th May 2026

Helpful advice

Really helpful to talk to didn’t make you feel small for asking for help Reviewed on: 27th May 2026

They have helped me enormously.

They have helped me enormously. Absolutely no judgement whatsoever on their part. The website is very easy to navigate and they’re always at the end of the line if needed. I would absolutely recommend them Reviewed on: 27th May 2026

I used to pay for a debt managment programme and now...

I used to pay for a debt managment programme and now I use that extra money to pay off my debt Reviewed on: 27th May 2026

Saved me from a world of hassle dealing with all sor...

Saved me from a world of hassle dealing with all sorts of creditors thank you Reviewed on: 27th May 2026

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