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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,835 reviews, last reviewed 21st May 2026
101950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026
Jayne Marriott's avatar
Jayne Marriott

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

Helped me deal with debt.

5
Found Step Change so helpful and positive. They listened so sympathetically as I outlined my position. They gave me great advice and set up a plan that was suitable for me. Their staff are always at the end of the phone to assist. Reviewed on: 12th August 2022
Linda Scott's avatar
Linda Scott

A life saver!

5
CCCS, with a name change to Step Change has been instrumental in helping me manage a debt management plan since 2008; with their help I have been able to pay off £50,000/- to my creditors, and by September 2024, I should be debt free! I couldn’t have done this without their help. Reviewed on: 12th August 2022
vinod varghese's avatar
vinod varghese

Always helpful,never condescending or judgemental

5
Was getting to the end of my tether over monies owed as I had been diagnosed with cancer and lost job. Stepchange help me set up a payment plan to help pay at least something of my debts. Reviewed on: 12th August 2022
Mike Kane's avatar
Mike Kane

Great help

5
Stepchange were excellent in helping with our current needs in the current climate of debt. Really respect what they have done for us. Reviewed on: 12th August 2022
Ian Wells's avatar
Ian Wells

Life Savers

5
Living a nightmare with debt problems, then along came StepChange and it’s been Sweet Dreams ever since. Would definitely recommend 100%. Real 5* treatment Reviewed on: 12th August 2022
alan poyser's avatar
alan poyser

Life Savers

5
Excellent they took a lot of worries off me during a difficult time in my life and are still there to support me. Reviewed on: 12th August 2022
Carolyn Barrow 's avatar
Carolyn Barrow

Fabulous

5
Saved my mental health and likely my life. Helped me turn my life around Reviewed on: 12th August 2022
Elizabeth Rayman 's avatar
Elizabeth Rayman

Lifesavers

5
The help I have received has finally allowed me to a light at the end of a tunnel. Thank you Reviewed on: 12th August 2022
Rachel Walker's avatar
Rachel Walker

Highly recommend

5
They have helped us tremendously. Always non-judgemental and a friendly listening ear and welcome advice and support. Reviewed on: 12th August 2022
Sarah Platt's avatar
Sarah Platt

Life saver!!

5
Amazing service - great advice and support for free. Nothing seems too much trouble even when i had multiple questions. So glad I wne through Stepchange as I was at such a low point I didn't want to go on! The literally saved my life with their help. Reviewed on: 12th August 2022
HC's avatar
HC

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