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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16837 reviews)

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4.92

Based on 16,837 reviews, last reviewed 22nd May 2026

102050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life changing Contacting Step change changed my life since i signed up all the stress went and now I am working towards paying everything off. I would so recommend ... Read more Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16837)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Highly recommend

They have helped us tremendously. Always non-judgemental and a friendly listening ear and welcome advice and support. Reviewed on: 12th August 2022

Life saver!!

Amazing service - great advice and support for free. Nothing seems too much trouble even when i had multiple questions. So glad I wne through Stepchange as I was at such a low point I didn't want to go on! The literally saved my life with their help. Reviewed on: 12th August 2022

Best thing I have done

When my debts became so bad that it was affecting my sleeping and eating and getting to the point that I was feeling that there was no way out I found step change and they made so easy to set up my DMP and overnight a great weight was lifted of my shoulder Reviewed on: 12th August 2022

Debt free

Spoke to stepchange in 2019 about a debt of £20,000 that I had and 3 years later I'm debt free for the first time since I was at school, I'm 52 now. Reviewed on: 12th August 2022

Provided amazing support at one of the lowest points in my life

I'd got into terrible debt and was feeling suicidal but their calm and non-judgemental approach made me realise that solutions were available. They gave me hope. Reviewed on: 12th August 2022

Help at its best

Turned around our financial nightmare into something very workable where we were able to sleep at night. Reviewed on: 12th August 2022

saved my life

I was so scared all the time but since signing up with stepchange my blood pressure has gone down and i can actually sleep at night Reviewed on: 12th August 2022

Stepchange

Stepchange have saved me from losing everything I've been with them for many years and they are fantastic thankyou stepchange Reviewed on: 12th August 2022

Supportive caring company

Non judgemental, experienced friendly staff , always, and I mean always extremely helpful and supportive Reviewed on: 12th August 2022

Living with debt

I don't know where I'd be without step change, they help you through your financial situation and come with an affordable plan to start paying back your debt. Reviewed on: 12th August 2022

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