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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16809 reviews)

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4.95

Based on 16,809 reviews, last reviewed 19th May 2026

100700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful & gave me very good advice & help to so... Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16809)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Supportive

StepChange staff were so supportive & non judgmental I was so relived I finally had someone to talk to… Reviewed on: 12th August 2022

Debt management help

Last year I was depressed and anxious due to spiralling interest on my credit cards and couldn't seem to get them down. But now after getting the advice and help from Stepchange I can see my balances coming down and I have more money to buy food and clothing. I feel so much better in myself. So glad I phoned for help to Stepchange. Can't thank them enough. Reviewed on: 12th August 2022

Debt management

Very helpful they helped me I was in a bad place not once but twice and now hopefully I am on the way back Reviewed on: 12th August 2022

Excellent service

I was in such a mess financially when my husband died and the best thing I ever did was to contact Stepchange and set up a DMP. Excellent service, they're always there to help Reviewed on: 12th August 2022

Saved my life

Non judgemental staff , there is always a way to resolve debt , I could not see the light at the end of the tunnel and had very dark tonight's. Step change helped beyond belief and changed our lives. Reviewed on: 12th August 2022

Help with Debt

Very understanding and patient. Lots of help and reassurance given when I lost my husband suddenly. Reviewed on: 12th August 2022

Excellent

Very helpful eased my anxiety over my debts. Reviewed on: 12th August 2022

The Cavalry

I was so desperate and didn't know what to do and they saved me. The debt plan has really helped me to get through as the budgeting really helps me keep a check on my money. Reviewed on: 12th August 2022

Really helpful and supportive debt management

Stepchange have always been so helpful and supportive to me in managing my debt .They give really useful advice and staff are really empathetic when talking to you about your debt problems. Reviewed on: 12th August 2022

Life-changing and brilliant ethos

I'm an doctoral-level educated, broadly experienced and competent life manager but still walked out of a divorce in a financial mess. Stepchange helped me re-orient and establish a meaningful strategy and helped me make progress on paying down my debts. Their systems work perfectly with no irritation and their interpersonal skills are exemplary. Not patronising, extremely polite and results-focussed. This is how it ought to be done. Reviewed on: 12th August 2022

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