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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,835 reviews, last reviewed 21st May 2026
101950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026
Jayne Marriott's avatar
Jayne Marriott

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

5
The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025
L N's avatar
L N

Lifesavers

5
Amazing service, helpful, they never judge you Reviewed on: 12th August 2022
Jacky Wilson's avatar
Jacky Wilson

Understanding and really helpful.

5
No judgement just support. Helped me set everything up. The worry and anxiety went away. Reviewed on: 12th August 2022
Rosemary Hadaway's avatar
Rosemary Hadaway

They really help personal circumstances

5
This charity is a life saver. I have navigated my way through scary and overwhelming personal debts with their help and knowledge, I have a clear plan and way through with monthly manageable repayments on my debt management plan and its been a life saver. I couldn't recommend them more. They are kind and genuinely care about the individuals circumstances Thank you stepchange for the hope you've given me in an anxious and out of control time Reviewed on: 12th August 2022
missy angel's avatar
missy angel

Very helpful

5
Stepchange have been brilliant and I'm less stressed now my debts are being managed Reviewed on: 12th August 2022
D's avatar
D

There when needed them.

5
Very helpful and understanding no judgement was made against me and helping with my debts. Reviewed on: 12th August 2022
Dhill's avatar
Dhill

Excellent service

5
Stepchange have been crucial to us in getting on the road to being debt free and stress free Reviewed on: 12th August 2022
Anita Westwood's avatar
Anita Westwood

Helpful

5
AlwYs happy to help with info you may not of thought of Reviewed on: 12th August 2022
norma.rutter@sky.com's avatar
[email protected]

Very helpful

5
Not daunting process straight forward.staff helpful.everthing keep updated . really can't say much else would recommend if asked Reviewed on: 12th August 2022
John 's avatar
John

They help when I was close to going under

5
Very helpful throughout periods of great difficulty Reviewed on: 12th August 2022
Terry's avatar
Terry

Step Change changes lives by even helping people to avoid committing suicide from serious debt that can plunge some people into even depression.

5
Step Change Debt management service could never ever get any better than they are. They have piloted me through "a dark tunnel" of further plunging deeper into my debts. I don't know how I would manage without Step Change. They are one of the best in this area. Tbh, I was on the brink of moving to another country in exile and assuming a new identity and just abandon the best but then Step Change rescued me by; "tossing me a Life jacket in the middle of the ocean, drowning in" my in debts of approximately £22,00. Now I'm pleased to say just how Step Change has restored my feeling of despondency, ie they advised me on how best to managemy debts. L.H. Reviewed on: 12th August 2022
Hollow Man's avatar
Hollow Man

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