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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,839 reviews, last reviewed 22nd May 2026
102150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026
Cornelia S's avatar
Cornelia S

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Caring understanding helpful

5
They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021
Katreane Webster's avatar
Katreane Webster

Life changing

5
Very compassionate and understanding charity. Helped me deal with my debt and helped me to begin to get my finances under control. Reviewed on: 12th August 2022
Lana Denise's avatar
Lana Denise

Saved my bacon

5
In a mess everything that could going wrong Bank and debt against me didn't know where to turn Stepchange listened and gave me choices a solution Made it possible for me to start paying back my debts They were there when I needed them Reviewed on: 12th August 2022
Robert Jeavons's avatar
Robert Jeavons

Life savers

5
After getting breast cancer I suddenly was unable to work. I had debts. I tried explaining to my creditors but it was very difficult. Then I came across these people who took control.. I know pay off my debts in a way that leaves me not having to be stressed out. Thank you! Reviewed on: 12th August 2022
Sherry's avatar
Sherry

Wonderful people

5
Very efficient, professional, knowledgeable and understanding team of lovely people. Reviewed on: 12th August 2022
Hermy's avatar
Hermy

Life changing

5
Helped me to get back on track financially and appreciate money and budgeting a lot more. Reviewed on: 12th August 2022
Richard Condon's avatar
Richard Condon

Lifesavers

5
Amazing service, helpful, they never judge you Reviewed on: 12th August 2022
Jacky Wilson's avatar
Jacky Wilson

Understanding and really helpful.

5
No judgement just support. Helped me set everything up. The worry and anxiety went away. Reviewed on: 12th August 2022
Rosemary Hadaway's avatar
Rosemary Hadaway

They really help personal circumstances

5
This charity is a life saver. I have navigated my way through scary and overwhelming personal debts with their help and knowledge, I have a clear plan and way through with monthly manageable repayments on my debt management plan and its been a life saver. I couldn't recommend them more. They are kind and genuinely care about the individuals circumstances Thank you stepchange for the hope you've given me in an anxious and out of control time Reviewed on: 12th August 2022
missy angel's avatar
missy angel

Very helpful

5
Stepchange have been brilliant and I'm less stressed now my debts are being managed Reviewed on: 12th August 2022
D's avatar
D

There when needed them.

5
Very helpful and understanding no judgement was made against me and helping with my debts. Reviewed on: 12th August 2022
Dhill's avatar
Dhill

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