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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

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4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They sorted me out fantastic company gave me plenty...

They sorted me out fantastic company gave me plenty of advice Reviewed on: 1st May 2024

StepChange a calm support during time of need

A experienced and honest voice navigating you through the stressful pain points of debt. Ultimately you need to stick to your plan, but the monthly statements help you see light at the end of a tunnel. Reviewed on: 1st May 2024

Step change been very helpful for a number of years,...

Step change been very helpful for a number of years, dealing with my debts And continuing to date doing so Reviewed on: 1st May 2024

StepChange got me back on track.

Since using StepChange my life has changed immensely.Good advise from good people. Giving me the chance to get back on track and in control Reviewed on: 1st May 2024

Helped us deal with all our creditors.

Helped us deal with all our creditors. And helped us to work out an affordable repayment plan at one of our most stressful times! Reviewed on: 1st May 2024

I was in over 20k of debt

I was in over 20k of debt, Paying nearly 600 out of salary on debts. This left me with little to spend on other cost and any luxuries. Initially i got help via another company on social media. They were going to do similar, but their plan took a fee too. I contacted step change. It was easy online. A plan was sorted and monthly payments that were manageable. Leaving more cash for other cost and other luxuries etc. They have always been helpful, even when creditors send letters. They advised well. Also they sorted any new debts too. Im now paying of debts, not as quick, but interest is frozen, i have enough cash left over to live and not worry. Reviewed on: 1st May 2024

Has taken the pressure off so now I can breath and d...

Has taken the pressure off so now I can breath and don’t get anxiety every time a letter comes through my letter box Reviewed on: 1st May 2024

Excellent company to deal with, have really helped m...

Excellent company to deal with, have really helped me e my finances and keep payments on track. Reviewed on: 1st May 2024

Friendly, patient and knowledgeable.

Friendly, patient and knowledgeable. Reviewed on: 1st May 2024

I came to Step Change with a large debt and was very...

I came to Step Change with a large debt and was very worried about paying it off. They have helped me over the past years to make an affordable plan that I’ve been able to keep to. I’ll finish paying my best off next year with all their help Reviewed on: 1st May 2024

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