Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

View other StepChange products

4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

I can breathe again!

A friend recommended StepChange around 4 years ago and they have 100% given me the most helpful advice in a respectful and unpatronising manner. They gave me options that fit my situation and then helped organise the one I chose! Honestly, for the first time in a lot of years I felt I could breathe again!! My situation will not change overnight but I am no longer sticking my head in the sand thanks to them! Reviewed on: 12th August 2022

Stephanie have helped get on top of my debts

I have been with stepchange for a few year's they have helped me alot Reviewed on: 12th August 2022

Help when needed the most

I felt that I had hit rock bottom with all the debt and worry , Step Change have no idea how much they helped! They listened and didn’t judge. Although I’m still not debt free, I’m getting there and can definitely see a shining light at the end of a very dark tunnel. Reviewed on: 12th August 2022

A blessing indeed!

So helpful and informative, took the stress and worry out of handling my debt management. A big thank you to all at step change. Reviewed on: 12th August 2022

Relieved the anxiety of debts

We were stressed trying to manage our debts but Stepchange worked with us on our budget and agreed a DMP that was acceptable to our creditors. We have now been on the DMP for several years and it is working well. Recommend anyone concerned about their debts to contact Stepchange ASAP. Reviewed on: 12th August 2022

Supportive

StepChange staff were so supportive & non judgmental I was so relived I finally had someone to talk to… Reviewed on: 12th August 2022

Debt management help

Last year I was depressed and anxious due to spiralling interest on my credit cards and couldn't seem to get them down. But now after getting the advice and help from Stepchange I can see my balances coming down and I have more money to buy food and clothing. I feel so much better in myself. So glad I phoned for help to Stepchange. Can't thank them enough. Reviewed on: 12th August 2022

Debt management

Very helpful they helped me I was in a bad place not once but twice and now hopefully I am on the way back Reviewed on: 12th August 2022

Excellent service

I was in such a mess financially when my husband died and the best thing I ever did was to contact Stepchange and set up a DMP. Excellent service, they're always there to help Reviewed on: 12th August 2022

Saved my life

Non judgemental staff , there is always a way to resolve debt , I could not see the light at the end of the tunnel and had very dark tonight's. Step change helped beyond belief and changed our lives. Reviewed on: 12th August 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt advice
from My Debt Plan 4.81 from 377 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub