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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Fantasic charity

Stepchange really helped me sort everything out for me to be able repay my debt comfortably fantasic people fantasic charity Reviewed on: 12th August 2022

No more sleepless nights

The company gave always acted professionally with empathy to my situation,and by their diligence and caring have eased the stress I found myself under. I have no hesitation in thoroughly recommending them as your go to help Reviewed on: 12th August 2022

Absolute game changer

This company has removed all the stress out of my life not only are they supportive whenever you have to do a budget and when you've got to talk to them about any debts. In the last 5-years to help me and my wife get to the point where there is only two more years to complete the repayment of any money that we have still owing. Reviewed on: 12th August 2022

Helpful and no judgment

Step Change are so helpful and understanding. They don’t judge the position we find ourselves in and just TRULY want to help people. I can’t thank Step Change enough for all they have done and continue to do for me. Reviewed on: 12th August 2022

life saver wonderful non judgmental

These people are amazing, took a huge burden off us. Sorting out our financial problems made us feel at ease, were there for us every step of the way. Have changed our financial way of life by giving us a budget to work to and for the first time we are able to save. I cannot rate them highly enough. Reviewed on: 12th August 2022

Great company

Always there for you no matter how long it takes. You never feel rushed. Friendly and professional Reviewed on: 12th August 2022

Simply the best

I was so nervous I put off ringing for over a month. Once I finally did ring I was amazed at the help understanding and compassion showed to me. I wish I had contacted them sooner. These lovely people are angels I cannot recommend them highly enough. They will get me vote everytime Reviewed on: 12th August 2022

Help

Do not know where i would be without this company Reviewed on: 12th August 2022

Amazing people

Never be scared to contact step change they are so understanding and non judgemental what ever your dilemma Reviewed on: 12th August 2022

Stepchange saved my life.

I could see no way forward due to my debt problems until I spoke to one of their advisors who guided me through the process with expertise. Thank you. Reviewed on: 12th August 2022

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