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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Totally Supported

I was in full time employment of 35 years plus, Covid happened and affected my health to a point of having to retire due to ill health! This suddenness put me in financial difficulties which was stressful and worrying! A colleague told me about STEPCHANGE and I was actually embarrassed to ask for help BUT I put that to one side as I had to think more positively as I needed financial support! STEPCHANGE has made a massive impact on giving creditors my information of financial difficulties of what I could afford or not afford, they directed myself of what to do and what not to do! Creditors stayed at bay as they were aware of my situation! I paid my mortgage and utilities, anything after that was assessed as to if I had the means to pay a small amount or not! It was keeping a roof over my head and it was a great weight lifted knowing that I was supported by STEPCHANGE financial advisors….who took on board your initial information, offered support areas and showed empathy! STEPCHANGE monitor and review yearly if not before with any changes, with how much you can afford to pay back creditors monthly! A great thanks to them as a team, totally de-stressed a situation where I would not have known how to get help! Professional & Approachable in giving assistance & advice! 100% would direct family/friends /colleagues who needed help and in financial difficulties to STEPCHANGE! Reviewed on: 27th May 2026

Lifesavers!!!

I don’t know how I would have managed without their advice and support Reviewed on: 27th May 2026

fantastic team

Help me manage my finances and helped reduce my anxiety. Polite and understanding staff. Reviewed on: 27th May 2026

Stress free debt relief

All my stress and worries were lifted as soon as I contacted step change. They worked out my dept repayment plan that eased my money worries and left me with sufficient to meet my ongoing bills and household expenses. Reviewed on: 27th May 2026

Very helpful and professional

Very helpful and professional at a stressful time. Reviewed on: 27th May 2026

Stepchange have been helping me for a number of year...

Stepchange have been helping me for a number of years now and i look forward to having them help me in the future, dont know what i would have done without there help Reviewed on: 27th May 2026

Provided me with the help and support I needed, with...

Provided me with the help and support I needed, without judgement. Reviewed on: 27th May 2026

Zero Anxiety

When I first contacted StepChange, they completely put my mind at rest and stopped my anxiety about being so much in debt. They contacted my debtors and from that moment on, I didn’t have to deal with them directly. Any time they might contact me, I just let StepCchange know and they sort out any issues for me. Reviewed on: 27th May 2026

Very helpful every time i called.

Very helpful every time i called. Reviewed on: 27th May 2026

Become debt free

Can’t fault the service provided it gave the best option for me to become debt free always keep in touch providing statements monthly. Would highly recommend for other people to become debt free, Reviewed on: 27th May 2026

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