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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16834 reviews)

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4.92

Based on 16,834 reviews, last reviewed 21st May 2026

101900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Friendly helpful and sympathetic. Friendly helpful and sympathetic. Without their help and advice I'd have committed suicide. As my life progresses they are always there to help and of... Read more Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16834)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Just excellent

These have helped us so much we are so grateful they are just excellent Reviewed on: 29th July 2022

Peace of mind at last

I can’t thank stepchange enough, they have given me the peace of mind knowing that my debts are being repaid at a rate I can afford. I can now finally sleep again! Reviewed on: 29th July 2022

100% stress reduction

After contacting step change I was able to start sleeping at night again, instead of worrying where I was going to find money from, after my health issues stopped me working. I would recommend step change to everyone, it was fast & easy to sort out my finances & advisors we really understanding & helpful. Reviewed on: 29th July 2022

Life changing

Without them, I would left drowning in debt unable to survive and cope. Reviewed on: 29th July 2022

I can sleep again !

When i contacted StepChange I was worried about my debts. I couldn't sleep or function properly and worried constantly about the post arriving or a knock at the door. Thanks to StepChange, I can sleep at night again they pretty much sorted everything out for me and arranged an affordable payment plan with each of the companies I owed money to. I really can't believe how much help they gave me. I can't recommend them enough. Reviewed on: 29th July 2022

Life Saver

After being scammed out of my life savings and tricked into taking out further loans to finance the purchase of BitCoin, when I tried to cash in the BitCoin,it was not available. I now had no money and £52000 worth of debt. I contacted StepChange who brokered an affordable repayment plan with all my creditors .They have literally been lifesavers as I was in a VERY bad place at the time. THANK YOU StepChange!!! Reviewed on: 29th July 2022

A great Help

Since joining Stepchange and getting a DMP it has been so easy and stress free. Able to update my budget annually or when something big happens, it was the best decision I ever made. I've been a client for four years and will be clear within 5 more....I cannot thank them enough for their help and always friendly, and extremely knowledgeable staff :) Reviewed on: 29th July 2022

Understanding attitude

When I experiencd money problems they listened and helped me through a difficult time Reviewed on: 29th July 2022

Peace of mind

My husbands business had to close suddenly due to illness and leaving a large debt to repay. After many months of worry we contacted StepChange they got in touch with all our creditors and arranged a debt repayment plan all through this process they have given us advice and help we are now well on track to be debt free with only one bank refusing to stop charging interest. Reviewed on: 29th July 2022

Life Changing Organisation

A top class service with life changing results Reviewed on: 29th July 2022

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