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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Life Saver

After being scammed out of my life savings and tricked into taking out further loans to finance the purchase of BitCoin, when I tried to cash in the BitCoin,it was not available. I now had no money and £52000 worth of debt. I contacted StepChange who brokered an affordable repayment plan with all my creditors .They have literally been lifesavers as I was in a VERY bad place at the time. THANK YOU StepChange!!! Reviewed on: 29th July 2022

A great Help

Since joining Stepchange and getting a DMP it has been so easy and stress free. Able to update my budget annually or when something big happens, it was the best decision I ever made. I've been a client for four years and will be clear within 5 more....I cannot thank them enough for their help and always friendly, and extremely knowledgeable staff :) Reviewed on: 29th July 2022

Understanding attitude

When I experiencd money problems they listened and helped me through a difficult time Reviewed on: 29th July 2022

Peace of mind

My husbands business had to close suddenly due to illness and leaving a large debt to repay. After many months of worry we contacted StepChange they got in touch with all our creditors and arranged a debt repayment plan all through this process they have given us advice and help we are now well on track to be debt free with only one bank refusing to stop charging interest. Reviewed on: 29th July 2022

Life Changing Organisation

A top class service with life changing results Reviewed on: 29th July 2022

Amazing customer service

Right from the start the customer service is amazing, the staff are very caring and friendly, I wouldn't hesitate to recommend stepchange. Reviewed on: 29th July 2022

Mind at peace.

So worried and didn't know where to turn, I spoke to stepchange and was taken through the whole process so professionally, no rush no pressure, in a better place now, thank you stepchange. Reviewed on: 29th July 2022

Step change saved my life.

I was in great financial difficulty prior to discovering Step Change. My quality of life has improved immensely, I now sleep peacefully at night and awaken without that horrible and frightening tightness in my chest, thanks to their very kind, caring and professional team. Reviewed on: 29th July 2022

Non judgemental and great service

Professional, easy to speak with always helpful. Great company service. Reviewed on: 29th July 2022

Words cannot describe how helpful Step Change are....

I was in a real pickle. Step Change were recommended to me, and I wish I'd spoken to them sooner. They are quick, super helpful, fuss-free - honestly, I could not recommend them more, they are life-savers. Reviewed on: 29th July 2022

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