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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped me when I didn't know which way to...

Stepchange helped me when I didn't know which way to turn they worked everything out without judging me I would recommend anyone struggling with debt to contact them as soon as they could Reviewed on: 1st May 2024

Compassionate/Sensible/Effecient

Compassionate/Sensible/Effecient Reviewed on: 1st May 2024

I found Stepchange very helpful and very easy to dea...

I found Stepchange very helpful and very easy to deal with. My experience with this company was excellent. Reviewed on: 1st May 2024

Step change changed my life - I was struggling to pa...

Step change changed my life - I was struggling to pay multiple debt and they helped guide me through the process arranging everything with creditors and giving me advice. Highly recommend to anyone who is in need of debt advice. Reviewed on: 1st May 2024

Financial freedom is achievable - I promise!

Before I found StepChange I was scared, anxious and worried about my life. I suffer from ADHD and impulsive spending habits sent my finances into free fall. StepChange were so calming and understanding, I was in tears on the first call just because I wasn’t being told off, or unsupported. The debt management plan was simple to set up, and I felt relief immediately - almost 2 years in and 5 to go - but I’m happy and finally in control. Reviewed on: 1st May 2024

Very friendly people who made me feel at ease whilst...

Very friendly people who made me feel at ease whilst I was very stressed. Sorted a debt management plan for myself . At no point did I feel stressed explaining my financial situation. Before contacting step change I was very stressed and worried Reviewed on: 1st May 2024

First Class Company

From the moment I picked up the phone and spoke to Stepchange to setting up my dmp seamlessly they were absolute proffessionals. I didn't think there was anyway out of my debt but they listened even when I was crying, advised and put my mind at rest. It was the best phonecall I have ever made. Reviewed on: 1st May 2024

I can not thank stepChange enough, helped me out no...

I can not thank stepChange enough, helped me out no end ! Thank you once again . Reviewed on: 1st May 2024

A great weight of my mind since seeking their advice...

A great weight of my mind since seeking their advice have had to contact them twice since and again great support in adjusting my repayment plan. Reviewed on: 1st May 2024

Have been very helpful over the years thank you for...

Have been very helpful over the years thank you for all the help and understanding Reviewed on: 1st May 2024

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