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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchange took control

Stepchange took all the stress and worry away by dealing with my creditors on my behalf, it was a long slog but I finally cleared my debt thanks to Stepchange, when I needed a bit more financial freeway I just phoned Stepchange and was able to amend my payments. Reviewed on: 1st May 2024

Stepchange took the stress away in one call.

When hubby became very ill, everything went crazy. Stepchange took ALL the stress and worry off of my shoulder in one phone call. Reviewed on: 1st May 2024

Saved my life

In a mountain of debt and felt it was the end of the world. They saved my life and marriage. Reviewed on: 1st May 2024

My second chance

Before step change I was I'll advised to use another debt company my debit free estimate was thirty five years I was so depressed When I found step change I was debt free in five years I have my life back I am eternally grateful a caring and professional company who listened and helped me Reviewed on: 1st May 2024

I was very ill and didn’t know where or how to start...

I was very ill and didn’t know where or how to start managing my debts following inability to work due to my health issues. Step-change team encouraged and put me at ease with an affordable debt plan. Reviewed on: 1st May 2024

I was at my wits end and was panicking till step cha...

I was at my wits end and was panicking till step change helped me out massively and thanks to them it helped me bring my debts down really good service keep up the good work Reviewed on: 1st May 2024

Help with no judging

Got into trouble with money due to less hours. Did a debt plan online. Got it approved and they took it from there. Reviewed on: 1st May 2024

Friendly, knowledgeable and helpful

Friendly, knowledgeable and helpful throughout. Great guidance and I now feel in control of my finances Reviewed on: 1st May 2024

Very professional, never judge and always protected me.

Very professional, never judge and always protected me. Reviewed on: 1st May 2024

Stepchange really helped me pay my debts when I thou...

Stepchange really helped me pay my debts when I thought there was no way out. Reviewed on: 1st May 2024

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