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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchange seriously changed my life

I was in financial crisis and it was affecting my mental health. Couldnt sleep, couldn't concentrate on anything, hadn't enough money to cover my outgoings, lived in my overdraft, couldn't afford new glasses or dental care. Reviewed on: 1st May 2024

Got into financial trouble due to messy divorce.

Got into financial trouble due to messy divorce. But step change helped me turn my life around Reviewed on: 1st May 2024

Piece of mind

I have a piece of to move forward. Reviewed on: 1st May 2024

I was worried managing some debt after divorce.

I was worried managing some debt after divorce. Step Change were so personable and easy to talk to. They put my mind at ease . Now I feel I don’t have to worry about it and can cope. Everything was very simple and the advisors were kind and understanding. Reviewed on: 1st May 2024

Very supportive and helpful

Very supportive and helpful making me feel happier in my life no one demanding money from me any longer. Just one payment a month and hassle free. Reviewed on: 1st May 2024

If any debt worries, make that call to Stepchange.

I was recommended by a friend. I felt that I was in safe hands from the moment of my first contacting StepChange. I have been dealt with in a compassionate, reassuring, efficient and professional manner. Reviewed on: 1st May 2024

You've been so helpful, when I had issues with my de...

You've been so helpful, when I had issues with my debt you advisors were empathetic and relatable. Reviewed on: 1st May 2024

Totally helped me and turned my worries around.

Totally helped me and turned my worries around. Reviewed on: 1st May 2024

I started with them a few years ago.

I started with them a few years ago.and im glad i did there were very very helpfull. I thank them for all they done for me.thank you. Reviewed on: 1st May 2024

Excellent service speaking to people who understand...

Excellent service speaking to people who understand without judgement, giving lots of advice and working together to support with the best plan available. Reviewed on: 1st May 2024

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