Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16826 reviews)

View other StepChange products

4.95

Based on 16,826 reviews, last reviewed 20th May 2026

101500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was getting to the stage I was asking if my debt... It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way ou... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16826)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

SCh. return back my peace of mind, i love they exist for consumers.

Very profesional, supportive, very nice and sweet understanding problems, one of staf the members told me in time of my phone calls "i pass thru the same strogling and i know what you fill". I felt like i am just reborn and felt amazing again. Thank you SCh. Reviewed on: 28th July 2022

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

So helpful

Very helpful and eased my mind about what would happen Reviewed on: 28th July 2022

The DMP has change my life.

StepChange have turned my life around; from staring at great black pit, to seeing a light at the end of the tunnel. Reviewed on: 28th July 2022

Friendly and helpful

The agents at stepchange do not judge you about your debts. They offer useful friendly advice and look after you during the whole process Reviewed on: 28th July 2022

Fourth Emergency Service

For an increasing number of families Step Change have become a fourth emergency service. A sad endictment on our society that they’re needed but thank goodness they’re there Reviewed on: 24th July 2022

Efficient, empathetic and engaging

StepChange supported me through the worse period of my life. I had countless creditors threatening all sorts of action and was losing the will to go on. StepChange were so friendly, supportive and calmly took all my details and created a flexible solution which set me straight and gave me my life back. I will be forever grateful! Reviewed on: 22nd July 2022

Caring,understanding,supportive

2nd year of Dmp and more than pleased with how it as helped Reviewed on: 22nd July 2022

Amazing service

The people at StepChange are amazing and their help is genuinely life changing Reviewed on: 21st July 2022

Very high standard.

For a few years they have helped with our finances emmencely, Reviewed on: 23rd September 2021

Alternative products

Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub