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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

My first choice

When I had a bad situation I found Step Change online. It was very easy and quick. I had twice problem with my online account and on the phone same day resolved. Thank you Reviewed on: 5th September 2021

Help

Helped me when I was down couldn't have survived without your help and understanding Reviewed on: 5th September 2021

Excellent customer service

The staff are friendly and knowledgeable. My phone calls were answered on time. Reviewed on: 5th September 2021

the best

very helpful and polite the best experience ever thank you Reviewed on: 5th September 2021

a full and valid life

It’s helped me to organise my finances and take responsibility but most of all to live a full and valid life Reviewed on: 5th September 2021

Brilliant.

Stepchange have helped me so much,after my ex husband left me in a lot of debt, They set up my plan and it's been running smoothly ever since.l know they are at the end of the phone if I need them. Reviewed on: 5th September 2021

Perfect

In times of trouble. Worry and uncertainty they helped so much. Thank you Reviewed on: 5th September 2021

Patient, informative and understanding

My debts had spiralled out of control and the interest was just Pilling on. Step change took their time, first phone call was over an hour long, spanned two advisors as one had finished their shift, yet she did most of it and handed me to her colleague after bringing him upto speed. I got honest advise and was never judged. They made a difficult process easy and gave lots of advise. They can be life savers. Their help gave me hope and improved the quality of my life. Reviewed on: 5th September 2021

Debt Help

So helpful and I don’t know what I would have done with them. Reviewed on: 5th September 2021

Excellent service

Great customer service , and excellent help with debts Reviewed on: 5th September 2021

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